Help Desk Customer Support Professional II 2016-2079 7
LJT & Associates, Inc.    05-25-2017 Ogden, UT, USA

Please apply on company website www.ljtinc.com/careers

LJT & Associates,Inc. provides a wide range of engineering and other support services to the U.S. Government and International customers. We are a diversified information technology services company with expertise in the analysis, design, development and implementation of a variety of software and hardware integration solutions. Support includes customers such as the Defense Information Systems Agency (DISA).

Role:

Service Desk technicians must have experience answering customer calls in such a manner as to determine the nature of the incident and provide on-the-spot work around or escalate to the next level of support via Remedy or other incident reporting systems; document each call, and maintain visibility of all referred calls; and verify with the customer that the incident has been resolved. 

 

LJT provides a very competitive benefits package. Health coverage begins on first day of employment!

Duties and Responsibilities

  • Assigned to Day-shift
  • Acts as the first point of contact for DISA
    customers via multiple contact channels (phone, e-mail, web submitted incident tickets, FAX, walk-ins, etc.)
  • Coordinates incident
    resolution with Mid and Senior Level CSPs as required
  • Electronic Business application support
  • Refers tickets to Technical Support teams as required
  • Opens/closes incident tickets, Quickets, or tasks for all initial calls or notifications
  • Maintains incident ticket updates
  • Calls back on incident tickets to update customer on status changes
  • Contacts customer and closes “fixed” tickets
  • Coordinates ticket status information with the service Desk team members as necessary
  • Opens/handles hardware tickets and DISA Form 7
  • Basic console functions such as password resets, recycles software, cancels jobs/user sessions as requested, starts/stops initiators as requested
  • Basic understanding of batch processing products.
  • Utilize batch processing tools to monitor and maintain daily customer schedules.
  • Basic routine monitoring computer operator functions such as:
  • Checks connectivity following routine documented procedures
  • Checks major applications status periodically following routine documented procedures
  • Checks system status periodically following routine documented procedures
  • DNS and IP address checks
  • Miscellaneous routine functions such as:  Updates Service Desk documentation; Builddraft Knowledge Management (KM) cases; Interacts with hardware technicians (provide escort);

 

Duties and Responsibilities

  • Assigned to Day-shift
  • Acts as the first point of contact for DISA
    customers via multiple contact channels (phone, e-mail, web submitted incident tickets, FAX, walk-ins, etc.)
  • Coordinates incident
    resolution with Mid and Senior Level CSPs as required
  • Electronic Business application support
  • Refers tickets to Technical Support teams as required
  • Opens/closes incident tickets, Quickets, or tasks for all initial calls or notifications
  • Maintains incident ticket updates
  • Calls back on incident tickets to update customer on status changes
  • Contacts customer and closes “fixed” tickets
  • Coordinates ticket status information with the service Desk team members as necessary
  • Opens/handles hardware tickets and DISA Form 7
  • Basic console functions such as password resets, recycles software, cancels jobs/user sessions as requested, starts/stops initiators as requested
  • Basic understanding of batch processing products.
  • Utilize batch processing tools to monitor and maintain daily customer schedules.
  • Basic routine monitoring computer operator functions such as:
  • Checks connectivity following routine documented procedures
  • Checks major applications status periodically following routine documented procedures
  • Checks system status periodically following routine documented procedures
  • DNS and IP address checks
  • Miscellaneous routine functions such as:  Updates Service Desk documentation; Builddraft Knowledge Management (KM) cases; Interacts with hardware technicians (provide escort);

 

Qualifications:

    • DOD clearance is required
    • A minimum of one (1) to three (3) years' experience, of which at least one year must be specialized experience in service desk support
    • Help desk 2000 or HDI certified help desk professional certification required
    • CompTIA Security+ certification is recommend
    • 24x7 coverage may be required

 

Help Desk Support Technician 106
TekWissen LLC    04-15-2017 Salt Lake City, UT 84101, USA
Job Title : Help Desk Technician
Location : Salt lake city , UT
Job Type: Contract to Hire
Duration : 3 months Contract to hire
Shift availability: 8 am - 5 pm 
 
Job Description: 

Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our selected candidates to handle each type of call. 
Job Responsibilities:

• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees. 
• Answers questions about installation, operation, configuration, customization, and usage of assigned products. 
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures. 
• Provide remote support and trouble shoot issues with customers to resolve issues. 
• Typically provides technical support for internal and external customers. 
• Escalates complex problems to higher level of expertise within organization. 
 

Skills and Experience Needed:

• High School Diploma or GED required. 
• Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required. 
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. 
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. 
• Ability to provide an excellent customer service that results in high customer satisfaction
• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior.
 
•Active Directory, Expert
•Microsoft Share point Services, Expert
•Microsoft Exchange, Expert
•Microsoft Office Communication, Expert
•Microsoft Unified Communications, Expert
Process Executive 130
Bravens Inc    04-15-2017 Salt Lake City, UT 84101, USA
Hello,
 
Greetings from Bravens Inc.
 
We are looking for an Process Executive to support world’s leader in providing IT consulting and software services to the finest global organizations client.
This is a 1 Years Contract position based in Salt Lake City, UT.
 
Role: Process Executive
Location: Salt Lake City, UT
Duration: 1 Years Contract
 
Job Description :
  • At least 1 year of work experience in back office Operations or related field
  • At least 1 year of work experience in Finance or related field (Analyst)
  • Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word
  • At least High school.
 
Preferred Qualifications:
  • Candidate must be proactive, enthusiastic and team oriented
  • Ability to remain composed under pressure
  • Ability to prioritize and make decisions in a fast-paced environment
  • Accuracy and attention to detail
  • Strong client service orientation
  • Strong written and verbal communication skills
  • Adapt to new changes and new challenges
  • Strong analytical skills
  • Well-developed organizational skills
 
Job Duties:
  • Daily operations - opening up new accounts for customers,
  • Make changes in the master databases related to customers.
  • Customer Identification program - check and verify documents related to customers
  • Customer interactions and interactions with internal teams.
 
If you find it interesting do send the following details and attach your updated resume with the same.
Checkpoint
Full Name of the Candidate 
Contact number 
Email ID & Skype ID 
Salary/Rate 
Current Location 
DOB 
Openness to relocate OR Travel 
Total years of experience 
Reason for Change 
Availability/Notice Period 
Highest Educational qualification with Year of Passing and Institute 
Certifications if any 
Immigration Status - If H1B- name of the employer and H1B Validity 
Best Time to reach for a pre-screen/Interview 
 
Thanks & Regards,
Akshay Jain | Bravens Inc. | Specialist-Talent Acquisition
Office: 571-446-4810 Ext: 1025 | Fax: 2814049091 | E Mail:
Akshay.j@bravensinc.com
14111 Robert Paris CT, Suite 105, Chantilly, VA 20151
Yahoo ID: Akshay.bravensinc  Gtalk ID: Akshay.bravensinc99
 
[An E-Verified Company] [Certified Minority Owned Business]
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IT Project Manager (Entry Level) @ Salt Lake City, UT 29
MITResourceLLC    03-03-2015 Salt Lake City, UT 84101, USA
Position Title: IT Project Manager (Entry Level)  
Location: Salt Lake City, UT
Job type: Permanent
 
Job Description:
Client is seeking a highly motivated and resourceful individual to work full time as an entry-level IT Project Manager. The qualified candidate will have experience in broad range of IT technologies, will be able to apply those skills immediately, will have a very strong independent learning interest, and, above all, will be a team player willing to help out wherever and whenever needed.
 
Desired Qualifications
  • BS degree in Information Systems, Computer Science, or equivalent discipline.
  • 1-2 years of experience coordinating and completing IT projects.
  • 0-1 years of experience supporting a Microsoft environment.
  • 0-1 years of experience in customer service or IT helpdesk supporting end users.
  • 0-1 years of experience in software development and/or a programming environment.
  • Industry Certifications a plus (A+, MCITP, PMP, etc.).
 
Major Accountabilities
 
Under the direction of the Sr. Project Manager:
  • Manage and push to completion company-wide projects that require IT knowledge and resources.
  • Interface with department heads and end users to define project scopes, timelines, training schedules, and subject matter experts.
  • Research and demo hardware and software solutions for each project.
  • Evaluate build vs. buy scenarios for all software projects.
  • Document requirements, design, workflow, and processes for internal use.
  • Deliver results with minimal supervision in an accurate and timely manner.
  • Other accountabilities as required by the Sr. Project Manager and IT Director. 
 
Should someone need more information I can be reached at satishm@mitresource.com or 203-567-0144.
Thank you for your time.
 
IT Project Manager (Entry Level) 10
MITResourceLLC    02-17-2015 Salt Lake City, UT 84101, USA
Title: IT Project Manager (Entry Level)
 Location: Salt Lake City, UT
 Type: Permanent
 
Company is seeking a highly motivated and resourceful individual to work full time as an entry-level IT Project Manager. The qualified candidate will have experience in broad range of IT technologies, will be able to apply those skills immediately, will have a very strong independent learning interest, and, above all, will be a team player willing to help out wherever and whenever needed.
 
Desired Qualifications:
 
  • BS degree in Information Systems, Computer Science, or equivalent discipline.
  • 1-2 years of experience coordinating and completing IT projects.
  • 0-1 years of experience supporting a Microsoft environment.
  • 0-1 years of experience in customer service or IT helpdesk supporting end users.
  • 0-1 years of experience in software development and/or a programming environment.
  • Industry Certifications a plus (A+, MCITP, PMP, etc.).
 
 
Major Accountabilities:
 
  • Under the direction of the Sr. Project Manager:
  • Manage and push to completion company-wide projects that require IT knowledge and resources.
  • Interface with department heads and end users to define project scopes, timelines, training schedules, and subject matter experts.
  • Research and demo hardware and software solutions for each project.
  • Evaluate build vs. buy scenarios for all software projects.
  • Document requirements, design, workflow, and processes for internal use.
  • Deliver results with minimal supervision in an accurate and timely manner.
  • Other accountabilities as required by the Sr. Project Manager and IT Director. 
 
 
Should need more information I can be reached at rajkumar
@mitresource.com  or 203-567-0144. 
Thank you for your time.
Urgently Req: Network Engineer for UT 169
Unkown Company    01-27-2015 Salt Lake City, UT, USA
Title: Network Engineer
Networker Consulting Data Domain Consulting Database Performance Analysis
Duration: 1 month (176 hrs.) 
Location: Salt Lake City, Utah
 

Priority 1 - Senior Networker Technical Lead with experience in automation and platform types.
  • Large Data center Backup Background, migrate and or has managed 1000 clients plus.
  • VMWare/VBA Skillset o Start up skill, Unix, Background backing up Oracle/Informix DBs
  • Experience with Scripting and potential shortcuts for client conversion.
 
**Nice to have**
  • Deep in Oracle Data Base o Networker Experience in a large installation.
  • UNIX in general. § Solaris (familiarity with Bugs), AIX (not so much) and Linux B ’ground (Nice to have)
  • DB2 and SQL
  • Windows
  • Once in Migration mode, think on feet and tackle nuances in Networker.
 
 
 
 
Thank you,
Best regards,
 
Nelson White
Sr. IT Recruiter | Talent Acquisition Team
P: 302-357-1947 (O) | E: 
Nelson@conq-tech.com
 

 
 
 
19 C Trolley Square, Wilmington, DE – 19806
Office: (302) 357-9017 | www.conq-tech.com
 
Disclaimer: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the organization. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.
 
 
ITKO LISA Testing 144
EAppstech llc    12-26-2014 Salt Lake City, UT, USA
  • Should have at least 2+ years of experience on Service Virtualization & functional test automation using CA/iTKO LISA.
  • Hands on experience with JAVA/Bean Shell scripting.
  • Should have experience to define procedures & standards and implement the same for virtual service development.
  • Basic understanding of service testing (web service, MQ, JDBC etc).
  • Good verbal and written communication skills.
ITKO LISA Testing 172
EAppstech llc    12-23-2014 Salt Lake City, UT, USA
  • Should have at least 2+ years of experience on Service Virtualization & functional test automation using CA/iTKO LISA.
  • Hands on experience with JAVA/Bean Shell scripting.
  • Should have experience to define procedures & standards and implement the same for virtual service development.
  • Basic understanding of service testing (web service, MQ, JDBC etc).
  • Good verbal and written communication skills.
ITKO LISA Tester 121
EAppstech llc    12-18-2014 Salt Lake City, UT, USA
Job Description:
 
  •   5-8 years of IT experience
  •   Strong experience on ITKO LISA tool
ITKO LISA Tester 130
EAppstech llc    12-17-2014 Salt Lake City, UT, USA
 Job Description:
 
  • Must have good Exp on ITKO LISA Testing Exp.
 

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