Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, management i
Essential Job Functions
Supervises applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients.
Oversees end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns, and center operations.
Ensures fiscal control by developing, monitoring and adjusting small to medium account budgets and forecasts to achieve account financial targets including revenue, cost, margin and operating income objectives.
Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results.
Collaborates with account teams on applications business development growth strategies within existing accounts; formulates and executes designed business development plans to meet growth targets to increase revenue and market share while continuing to grow and expand accounts, leverages the use of innovation, works with account management teams and service delivery resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor and company resources are available to meet client needs.
Maintains expertise in management of client relationships and applications outsourcing, practical understanding of applications development methodology, best practices and principles, while sharing and collaborating with other team members.
Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.