Segue Technologies Inc

Company Details

Technical Support Specialist (Contingent position)

Job ID

: 22592


: Dayton, OH, USA


: Not Specified

Job Views

: 33


: 09-09-2019

Job Description

Position Summary:

Segue Technologies, Inc. seeks a Technical Support Specialist to perform a variety of duties in supporting the Air Force Reliability and Maintainability Information System (REMIS) project. The Technical Support Specialist supports both REMIS Enterprise production and development environments. The is a full-time, contingent position, located at Northrop Grumman facility, Beavercreek, OH. 1st shift, 8:00 AM – 4:00 PM, and 2nd shift, 3:00 PM – 11:00 PM, available. Occasional Saturday required.

Segue is a fun, rapidly growing organization as exemplified by our inclusion in Virginia Business Magazines best places to work for 9 years in a row. We provide full life cycle application development and tailored system sustainment to Federal, Non-profit, and Commercial organizations. Our compensation package includes: Competitive Annual Salaries, Profit-Sharing and Bonus Incentives, Paid Time Off that Increases with Seniority, Paid Holidays, Life and Disability Insurance, 401K Retirement Plan with Employer Contribution, Dental, Vision, and Health Insurance, Flexible Spending Account, Tuition and Training Reimbursement.

Job Duties and Responsibilities include but are not limited to:

  • Operate REMIS Enterprise (Unix, Linux, and Windows) in a large heterogeneous computing environment
  • Operate computer systems to include the computer console, related communications and peripheral components
  • Initiate the processing of programs by entering operating systems commands through the main computer console and network PC’s
  • Load appropriate tapes and disk units for daily system backups
  • Reassign processing system components as necessary to maintain a steady flow of work through the system
  • Monitor telecommunications and file transfer capabilities for transmission and initiates corrective actions, as appropriate
  • Perform level 1 and 2 customers support
  • Monitor and executes batch processing
  • Apply standard corrective measures to system and equipment discrepancies
  • Maintain records on work performed and prepares a variety of reports in accordance with established procedures
  • Create and updates Operations Wiki procedures as required and publishes
  • Troubleshoot, errors, problems or adverse conditions frequently within the work environment, using available tools to capture errors and background information
  • Coordinate with internal Northrop support and Air Force support for problem resolution
  • Coordinate with all interfacing systems maintaining a steady workflow
  • Additional tasks as required

Required Skills:

  • Bachelor’s degree in Computer Science, IT Systems, Engineering or another technical field, or related major. Relevant technical experience may be substituted for the bachelor’s degree
  • Knowledge of electronic data processing, communication principles and operating techniques
  • Basic system functions and designs experience
  • Knowledge of computer operating practices, including record keeping, and the ability to maintain a steady workflow through the computer system
  • Knowledge of storage media library procedures and operational inventory control
  • Must be able follow complex oral and written instructions
  • Must be able to support a 24x7 x365 shift coverage environment
  • Able to work independently and identify solutions to complex problems
  • Able to obtain IAT Certification (Security+, Network+, A+ or CASP) within 6 months of hire
  • Active Secret Clearance


Segue Technologies, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit our website,, to submit an application.

Job Category
Employment Types
Full time
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