The Cloud Customer Experience Organization hires Technical Solutions Engineers who work directly with Cloud Customers experience technical issues with Cloud products. Technical Solutions Engineers interact directly with customers / clients and cross functionally with the Product team and the Site Reliability Engineering team to ensure flawless customer experiences.
Top 3 job duties:
Pipelining for the Technical Solutions Engineering role
Negotiating and closing candidates
Interviewing and assessing talent pool for the Support organization
Ideal candidate will have 1-3 years of experience.
1. Manage candidate process and act as a candidate advocate. Evaluate skill level and manage the offer process, including reference checks, salary recommendations, offer letter generation, and offer acceptance/declines. Negotiate offers by partnering with hiring manager, senior management, and other groups as necessary.
2. Responsible for sourcing candidates through networking, internet postings, university relations, etc. Mentor and provide guidance and direction to recruiting coordinators.
3. Passion for improving the customer experience with customers broadly defined as candidates, new hires, hiring managers, and recruiters. Continuous follow-up with clients to confirm staffing plans and candidate needs are met.
4. Compile and update reports for job openings, hires, and post-hire summaries for hiring managers. Requirements: Demands an uncommon balance of creativity and drive, along with interpersonal savvy and basic analytics. Proven ability to consistently and positively contribute in a high-paced, changing work environment as well as the ability to prioritize multiple functions and tasks and manage work time efficiently.
Mandatory Education: Bachelors, field is not important Years of experience: 1-3 years of full cycle recruiting , sourcing, or administrative / scheduling experience Tools/applications: Must be well versed in technologies such as email, word processing, spreadsheets, cold calling Soft skills: Negotiation, strong attention to detail / administration, customer / client facing
Desired Preference for those with experience with Boolean searches or various ATS’es