Ness USA

Company Details

Technical Project Manager

Job ID

: 278


: San Francisco, CA 94105, USA


: $120-130K

Job Views

: 240


: 05-07-2014

Job Description

Client : Direct end Client
Location: San Francisco, CA

Project Manager - CS Operations
Job Responsibilities:
• Perform project management of Customer Service (CS) technology projects, including managing release plan, timelines and deliverables. Communicate schedules and deliverables in a concise manner and ensure that deadlines are met.
• Work with engineering, product development, QA, TechOps and other departments to resolve resource and schedule conflicts and dependencies.
• Run weekly project status meetings, track status of existing issues and identify new issues and risks.
• Run daily stand-ups, requirements and release planning related to project(s).
• Act as a central point of contact for all communications relating to the project(s).
• Manage day to day operational, project and resource allocation issues.
• Communicate project status at all management levels.
• Ensure that projects adhere to established standards and methodology practices. Help define new development processes and industry best-practices.
• Assess impact of change requests.
• Make recommendations on how to best approach a software development project keeping in mind the business goals.
• Work with product managers to define requirements and ensure integrity of product.
• Know at all times the health of projects, critical path items, risks and impact to timelines.
• Facilitate problem solving and escalations to maintain schedule.
• Coordinate project deliverables between team leads.

Job Requirements:
• 5 to 7 years of program/project management experience
• Strong working knowledge of web development and eCommerce for an international company
• Subject matter expertise in one or more of the following areas is highly desirable: Siebel, content management, IVR/telephony, contact management (cases, routing, blending), CRM
• Agile or Scrum Master experience required
• Ability to work effectively in a dynamic development environment with matrix reporting structure
• Strong facilitation skills
• Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
• Demonstrated leadership abilities
• Demonstrated project management fundamentals
• Excellent written and verbal communication skills
• Solid understanding of web technology, software development lifecycle browsers, user interface issues and quality assurance
• General appreciation for software architecture and software development concepts
• Ability to think “outside the box” and contribute to the improvement of internal processes
• Ability to understand and challenge technical proposals
• Strong MS Project aptitude
• Ability to work in a fast-paced, changing environment
• Highly organized and detail oriented
• Ability to multi-task with minimal supervision
• Demonstrated ability with affecting change
• Must be hard working, highly motivated and a self-starter
• Bachelor's degree or equivalent experience

Job Category
Employment Types
Share This Job

Advanced Search