Ness USA

Company Details

Technical Product Manager

Job ID

: 286

Location

: Salt Lake City, UT 84101, USA

Salary

: $$90-100

Job Views

: 168

Posted

: 05-10-2014

Key Skills

Experience with:
• Automation Rules Engines
• Agile Scrum Methodology
• Functional requirements documentation
• Product Design Documentation
• Custom-designed software solutions
• Complex system

Job Description

Automation Product Manager - Primary Job Responsibilities
 
• As an Automation Product Manager, act as a liaison to CS Operations, Product Development, QA, & other departments, aligning requirements with the delivery of strategic objectives related to automation
• Influence and educate business constituents regarding tools best practices and key capabilities.
• Facilitate requirements and design meetings to understand and collect product, business and technical needs
• Define product requirements including writing clear, detailed, and thorough user stories for simple to complex features.
• Project manage development projects
• Resolve ambiguities and conflicting business and technical requirements
• Proactively identify issues concerning technical limitations and key product requirements
• Identify and design new processes that may be required in support of the project, using and adapting existing processes where possible
• Ensure alignment of projects and requirements to strategic objectives
• Coordinate and support the analysis of decision trees and data to identify opportunities for automation through a rules engine
 
Job Requirements
 
The Automation Product Manager candidate should have demonstrated experience:
 
• Analysis of business processes and implement automation capabilities using any Automation engine
• Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel
• Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity
• Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used
• Ability to prioritize and re-prioritize as events warrant
• Ability to work across group boundaries and forge cross-functional relationships
• Ability to work with large vendors to represent product needs and roadmaps on behalf of eBay
• Ability to understand and analyze complex automation rule flows and manage projects to maintain/improve those rule flows.
Strong background in business systems analysis and product management throughout the product development life cycle:
• Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
• Ability to understand and challenge technical proposals
• Ability to develop use cases
• Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel
• Strong project management background with a focus on the product development lifecycle
• Subject matter expertise in one or more of the following areas is highly desirable: Risk Operations, Rules Engine Automation, Customer Service Communication Automation
 
 

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