Company Details

Service Desk/ Helpdesk Coordinator

Job ID

: 21990


: Redwood City, CA, USA


: Not Specified

Job Views

: 269


: 05-14-2019

Key Skills

HelpDesk, desktop Support

Job Description

Position:  Service Desk/ Helpdesk Coordinator

Duration: 6 Months Contract

Location: Redwood City, CA


Job Description:


Service Desk/ Helpdesk Coordinator serves as the first point of contact to customers requiring assistance.


The position conducts needs assessments, evaluates assistance needed and refers callers to appropriate internal or external personnel for resolution.


Essential Duties and Responsibilities


  • Receive service calls from phone and email then log information
  • Contact appropriate third party service providers to place calls
  • Follow up with third party service vendors regarding status of service calls
  • Escalate if necessary
  • Be familiar with different service vendors, their sales reps and service managers when escalation arises
  • Transfer calls received to appropriate phone extensions.
  • Assist with other tasks - coordination/Integration, Billing, and other administrative duties


Qualifications and Experience


  • Minimum of 1 year helpdesk experience
  • Excellent communication skills a must.
  • Experience using ticket resolution application
  • Ability to be flexible in dealing with changing priorities.
  • Ability to follow-through and react quickly to situations.
  • Team oriented and flexible.
  • Ability to answer questions in a professional and friendly manner
  • Ability to organize and prioritize workflow and meet deadlines
  • Computer knowledge with the ability to learn required software technologies


Education and Experience


  • High school diploma/GED
Job Category
Employment Types
Contract - W2
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