SSI

Company Details

Service Desk Analyst

Job ID

: 22947

Location

: Indianapolis, IN, USA

Salary

: $21 per hour

Job Views

: 16

Posted

: 11-05-2019

Key Skills

Computer-related training courses or equivalent technical experience

Job Description

Major functions:

  • Performs problem determination via telephone support on standard hardware and software following the established standards and operating procedures.
  • Provides a high level of professionalism and customer service in all dealings with customers.
  • Develops a working knowledge of the customer’s business needs to better provide technical support in the business environment.
  • Utilizes problem management system to ensure customer problems are resolved.
  • Follows elevation procedures when problems need to be elevated to the next level of support
  • Assists with testing of new or updated customized software systems through environment testing to ensure quality control requirements are met.
  • Assists with technical evaluations of new hardware and software as assigned to ensure products being evaluated meet business and technical requirements.
  • Assists with customer training as required.
  • Uses all available educational resources to keep abreast of new developments in hardware and software and customer satisfaction techniques.
  • Assists in maintenance of Help Desk systems as required; keeping knowledge base and other tools up to date and accurate.

 

Technical/Functional skills:

  • Demonstrated ability to follow problem through to resolution.
  • Good interpersonal, oral, and written communication skills.
  • Ability to perform in a team environment.
  • Knowledge and experience of customer service practices

 

Education/Experience/Licenses etc.:

  • One year of Computer-related training courses or equivalent technical experience
  • Minimum of one year of customer service experience with majority of time spent on phone support. Analytical and problem solving skills.
Job Category
Other
Employment Types
Contract - W2
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