Kelly Services is currently recruiting for a full-time Sales Order Entry Support Specialist for our client, one of the world’s leading innovative technology companies, at its location in Austin, TX. The assignment starts in November 2017 and pays $16.00 per hour, depending on experience.
Duties and Responsibilities
• This position is responsible for providing customer service support and related activities supporting our business customers. • You must be able to communicate information accurately and provide daily management of post-sales issues and activities. This position interacts directly with our business teams and works cross-functionally with internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle. • This position is responsible for all order management transactions, including all activities relating to management of the end-to-end order fulfillment process for both external and internally facing customers. • Support includes, but is not limited to, data entry, internal order status inquiries, problem solving, billing inquiries and resolution, returns and exchanges, contract management, backlog management, process documentation, and email support. The role entails a high level of interdepartmental interaction within the company.
If your skills include innovation, teamwork, communication, and an overall drive to contribute to the successes of the team while delighting the customer, then this role is a great fit for you.
Skills and Qualifications:
• Fluent with SAP, Filemaker, and Excel with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis. • Previous customer service experience is a plus. • Flexibility with your schedule to meet the needs of the business is a must. • Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience. • Adaptive and flexible to changing technologies, processes, and environments. • Organizational skills and the ability to multi-task are essential.
Term of Assignment
• Long-term, 12-month contract. • Full Time: Monday-Friday, 8:00am to 5:00pm.