TekWissen LLC

Company Details

PC / Printer Field Technician

Job ID

: 23473

Location

: Moonachie, NJ, USA

Salary

: $20 per hour

Job Views

: 11

Posted

: 12-02-2019

Job Description

Key Responsibilities

· Respond to technical service requests in the area to install and service Dell PCs, Lexmark printers and PC peripherals and/or electronic equipment

· Takes service calls and performs incident specific activities such as replaceable unit swapping, image loading, and unit testing as directed by Help Desk, Service Desk or script

· May perform routine installs, moves, adds and changes as part of a directed team, including:

o Whole unit replacement

o Printer repairs

o Load software with a script

o Performs scripted image loading, unit diagnostics and replaceable unit swapping

o Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals

o Performs preventative maintenance activities on certain products as directed

o Maintains a high degree of professionalism in actions, demeanor and dress.

o Insures customer satisfaction throughout

 

Technical and Behavioral Skills

· High school diploma or GED required

· Background investigation and drug screen required

· CompTIA A+ certification required

· Specific additional vendor or manufacturers’ certifications as required, i.e. EMC, Dell, Lexmark, Cisco, Microsoft, CompTIA Network+

· General knowledge of desktop hardware and software including basic knowledge of Microsoft applications

· Ability to troubleshoot and repair software and hardware issues to include PCs, printers and PC peripherals and/or electronic equipment

· Must have valid driver’s license and reliable vehicle with appropriate insurance

· Basic mechanical skills and understanding of electro static discharge (ESD) procedures

· Ability to resolve basic / non-complex problems as directed

· Excellent communication skills required

· Client and/or governmental clearance may be required

· Must be available for after-hours on-call rotation

Job Category
Information-Technology
Employment Types
Contract - W2
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