Kelly Services is currently recruiting for a full-time Parts Data Coordinator for our client, John Deere one of the world’s leading equipment and manufacturing companies, at its location in Milan, IL.
This assignment is paying $15.68 per hour and tentatively starting October 2018.
This is a day Shift (7am-4pm ) Provides and assists dealers, factories and marketing units with information concerning service parts and their applications in regards to product availability, unshipped orders, parts identification, defective or mixed stock, and pricing or system problems.
Duties and Responsibilities:
Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the timeliest delivery of parts.
Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts.
Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders.
Processes Machine down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability.
Logs phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts.
Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.
Investigates system error messages on dealer orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system.
Provides Flash Plus after hours service to include weekends and holidays in order to provide customers with 24 hour parts service 7 days per week.
Education and Experience:
High School Diploma or Equivalent is required, plus two plus years of experience using Excel and Data Entry Skills.
Exceptional Data Entry Skills required.
Experience with Excel is required with intermediate level preferred.
Term of Employment:
First Shift 7a-4p
Tentative Start Date is October 2018 through October 2019 based on performance and client needs.