APM, Splunk, Cloud watch, and any other AWS monitoring tools.
Role: Monitoring-Configuration Management Lead
Location: Philadelphia, PA
Emp Type: Permanent Job
The Monitoring / Configuration Management Lead is responsible for driving production implementation activities relating to software and hardware in support of new capability launch, enhancements to existing capabilities and technology, or continuous improvements to realize complete value of operational benefits, supportability, and maintainability by Business and IT Production Operation functions
The Monitoring / Configuration Management Lead will partner with Program and Project Managers, Business Project Team, Software Technology Leads, Third-party Vendors, and External Stakeholders to help define IT Implementation Strategy ensuring least disruption to the production environment availability for business operations
The Release Implementation team partners with the Environment engineering team, Production Support team, and Enterprise change management team for detailed implementation planning (Including the deployment and back-out steps) and to secure necessary support and approvals to deliver the change in a timely fashion.
As part of continuous improvement and maturing Group IT’s Release Management function, the individual will have opportunity to participate in practice building, help define processes and artifacts
Awareness of APM, Splunk, Cloud watch, and any other AWS monitoring tools.
Responsible for partnering with Program Leads, Project Managers, and Software Technical leads to understand the software and Hardware capabilities being rolled out to help define the production implementation strategy.
Responsible for developing a detailed implementation plan that will include all the activities for deploying a software component, the time required for deployment, identifying the resources, and sequence of the activities.
Responsible for developing a back-out plan for the software components that will be contingent upon the various check-points during the implementation process.
Responsible for partnering with the Enterprise Change Management team to submit the Change Management tickets with appropriate task details, addressing Change Management team questions and gathering approvals for the change.
Responsible for working with Software Technical Leads, and Environment engineers to enable the Continuous Integration and Continuous Deployment (CI-CD) for software components to expedite the deployments and minimize the manual intervention.
Responsible for planning, resourcing, and facilitating implementation plan review calls and Implementation execution calls for a smooth deployment and check-out.
Responsible for facilitating the calls to triage the issues that may raise during the implementation execution time by engaging the appropriate resources through Operations Command Center (OCC) and by escalating through the chain.
Responsible for timely communications of the release status to the program manager, business and Group IT leadership team.
Partner with Release Readiness Lead to arrange for the Business check-out plan and timely business communications are sent.
Participate in Post Implementation Quality Assessment (PIQA) and support the warranty releases for high priority production issues resulting from the release
Responsible for developing and managing the Release Implementation activities in Agile SAFe tools (preferably CA Rally)
7-8 years release management or production Implementation within a diverse and complex IT landscape consisting of web based apps, mainframe apps, windows and UNIX platforms
Excellent presentation and communication skills
Sound business and technical acumen
Enthusiastic advocate for change
Ability to navigate a highly matrix organization effectively
Demonstrates strong ability to be effective in negotiation and influential leadership
Focused and versatile team player that is comfortable under pressure
Ability to communicate at all levels with clarity and precision both written and verbally
Excellent problem-solving and critical-thinking skills
Demonstrated experience working on large integrated programs
Able to shape/change processes
Results-oriented, diligent and works with a sense of urgency
Assertive, responsible for his/her own work (self-directed), has a strong affinity for defining deliverables, and willing to commit to deadlines
Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus