Must be willing to work 3rd shift 12 am-8:30 am after initial training period.
Training days and hours will be: Tuesday through Saturday, 4:00 pm -12:30 am approximate training time will be 2 weeks.
This position will be assisting with the OCIO Operators with the IA Department of Revenue systems.
PLEASE NOTE: Must be willing to work 3rd SHIFT - 12 am-8:30 am after initial training period (training will last approximately 2 weeks and will run Tuesday through Saturday, 4pm - 12:30 am).
Some duties will include the following in addition to the requirements listed in the skill area:
Monitor mainframe jobs -\tAlert appropriate customers/programmers of potential problems. -\tReport all job failures and other problems to Program Manager and assist with resolution. -\tReport and coordinate resolution of all problems in the absence of Program Manager. -\tAssist and provide support to Program Manager -\tKnowledgeable in JCL
Reporting -\tDistribute customer daily reports -\tMaintain unique scheduling calendar -\tUpdate all documentation (SOPs, logs etc) -\tProvide statistics gathered from various sources
Printing output -\tPrint nightly output -\tPrint state warrants -\tDeliver output
After hours help desk -\tAnswer phones -\tResolve issues -\tEscalate to duty officer problems that cannot be resolved .