IT Services Systems Administrator

Title: IT Services System Administrator

Location: San Francisco, CA 94105

Duration: ongoing long-term contract

Start: ASAP

 

Must Haves

Experience a System Administrator supporting ServiceNow and / or Atlassian tools (specifically JIRA / Confluence) at an enterprise level company
Ability to create and off-board users, perform manual provisioning, report licensed users and troubleshoot any Tier 1/Tier 2 issues for ServiceNow & JIRA / Confluence
Experience performing root cause analysis for any trends within enterprise applications
Ability to create basic workflows, Jira/ServiceNow boards, templates for wiki spaces and configure workflows
Has a basic level of understanding of scripting
 

Plusses

Experience supporting Service Now, Jira, and / or, Confluence as an IT Systems Administrator
 

Day to Day

                Employer is looking for a Systems Administrator to support 4 IT Services Platforms: ServiceNow, JIRA, Confluence, and custom Knowledge Base solution. This resource will be responsible for:

User Administration & Management
Level 1 & 2 application support and Troubleshooting
Some System / Workflow Configurations
Integrations Support & Monitoring
Platform Maintenance such as plug-ins, upgrades, patching etc.