Experience a System Administrator supporting ServiceNow and / or Atlassian tools (specifically JIRA / Confluence) at an enterprise level company Ability to create and off-board users, perform manual provisioning, report licensed users and troubleshoot any Tier 1/Tier 2 issues for ServiceNow & JIRA / Confluence Experience performing root cause analysis for any trends within enterprise applications Ability to create basic workflows, Jira/ServiceNow boards, templates for wiki spaces and configure workflows Has a basic level of understanding of scripting
Experience supporting Service Now, Jira, and / or, Confluence as an IT Systems Administrator
Day to Day
Employer is looking for a Systems Administrator to support 4 IT Services Platforms: ServiceNow, JIRA, Confluence, and custom Knowledge Base solution. This resource will be responsible for:
User Administration & Management Level 1 & 2 application support and Troubleshooting Some System / Workflow Configurations Integrations Support & Monitoring Platform Maintenance such as plug-ins, upgrades, patching etc.