Bi-lingual customer service representative 2
Kelly Services    05-17-2017 Urbandale, IA, USA

Bi-Lingual Customer Service Representative- Urbandale, IA
Kelly Services is currently recruiting for a full-time Customer Service Representative for our client, one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa. 
This assignment tentatively starts in June 2017 and pays $18.17 per hour with possible incremental increases based on performance. 
Job Description
This position requires an individual to be fluent in one of the following Languages: Spanish, Portuguese, German, French and Russian as well as English, and will provide support to Customers and Dealers (of an Ag/Turf/Construction company) located in Spain, South, Central America and Mexico, Brazil, Russia, France and Germany and surrounding countries. You will provide product and service information, using both internal and external resources. Customer interactions will be handled by phone & email and will require efficiency in multitasking and problem solving skills. 

Duties and Responsibilities
•    Effectively document customer, dealer, and/or company personnel interactions and issues
•     Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.
•     Quickly diagnose & troubleshoot problems as well as escalate high priority issues in a timely fashion in order to maximize efficiency and minimize downtime. 
•    Develop common solutions to problems with team members to maintain required service levels
•    Maintain the accuracy and availability of customer related information online
•    Ability to work and rotate between 1st, 2nd, and 3rd shift based on the needs of the business.
•    Ability to work off-shift hours and occasional holidays.
Skills and Qualifications
•   2-4year degree highly preferred. High School diploma/equivalent required.
•    Proficiency in a foreign language (Spanish, Portuguese, German, French, Russian) 
•    Candidates with customer service backgrounds and strong computer skills are highly desired
•    Agriculture or farming background is desired
•    Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. 
•    Candidates must have excellent customer service skills and experience, including effective communication and listening skills
•    Must exhibit a high level of professionalism at all times
•    1 year of customer support experience
•    Experience in roles that required demonstration of excellent interpersonal communication, negotiation, and conflict resolution skills.
•    Demonstrated strong computer aptitude with basic computer software programs (e.g. Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, etc.).
•    Demonstrated ability to learn quickly and apply new computer systems/software knowledge to daily work activities. 
Term of Assignment
•    Long-term, Tentative Start Date is June 2017  
•    Primary support hours will be according to country 5:00 am - 5:00 pm CDT Monday - Friday. Shifts outside of these hours are also a possibility, as well as weekends and holidays
•    Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region. 

Administrative Assistant III 6
Kelly Services    05-11-2017 Dubuque, IA, USA

Job Description
This Administrative Assistant will provide support to the Dubuque Full Tree Forestry engineering team, including Skidders, Wheeled Feller Bunchers, Tracked Feller Bunchers/Harvesters, and Knuckleboom Log Loaders. Direct support of WW Forestry (calendar management, coordinating travel, including international), two Engineering managers (mostly assisting w/travel arrangements) and then four Engineering supervisors, and approximately 60 additional employees (ordering office supplies, assistance w/booking a conference room, etc.).

Duties and Responsibilities
•    Researches, resolves and responds to inquiries/concerns from internal and/or external customers. 
•    Coordinate domestic and international travel
•    Gathers, creates, maintains and/or summarizes potentially sensitive or confidential data from various sources in order to complete reports and special projects and/or provide timely information to various customers
•    Managing the department director's calendar and assisting with other managers’ schedules
•    Managing office supplies and shared resources including conference rooms, help organize group meetings, arranging travel for employees, typing letters
•    Preparing PowerPoint presentations and simple spreadsheets, entering experimental purchase orders and ESA's
•    Planning group or department activities, and monitoring office organization and cleanliness.
•    Organize/maintain records of Supervisor's or others' projects and correspondence, following up on pending items; may facilitate/organize workflow through the supervisor's office, ensuring follow-up items are addressed. 

Education/Experience
•    2- Or a 4-year degree with 1+ years of experience preferred. High school diploma/equivalent with 3+ years of experience in an administrative support role is required.
•    Must be able to problem solve and work with remote or limited guidance on occasion.
•    Proficiency with Microsoft Office (including Excel, Word and Outlook) required 
•    Must possess excellent communication, organizational and interpersonal skills

Term of Assignment
•    Long-term, 3+ year contract: Tentative Start Date: May 2017 through May 2020
•    Schedule: Monday-Friday, 6:30 am-5pm. Travel is a very small possibility and will be discussed at interview.

Customer Service Rep-Russian speaking 7
Kelly Services    05-11-2017 Urbandale, IA, USA


Duties and Responsibilities
•    Effectively document customer, dealer, and/or company personnel interactions and issues
•    Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.
•    Strong troubleshooting computer skills are highly desired
•    Quickly diagnose & troubleshoot problems as well as escalate high priority issues in a timely fashion in order to maximize efficiency and minimize downtime.
•    Develop common solutions to problems with team members to maintain required service levels
•    Maintain the accuracy and availability of customer related information online
Skills and Qualifications
•    4-year degree highly preferred. High School diploma/equivalent required.
•    Must be fluent in Russian and English
•    Candidates with customer service backgrounds and strong computer skills are highly desired
•    Agriculture or farming background is desired
•    Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
•    Candidates must have excellent customer service skills and experience, including effective communication and listening skills
•    Must exhibit a high level of professionalism at all times
Term of Assignment
•    Long-term, Tentative Start Date May 2017  
•    Primary support hours will be 12:00 am to 10:00 am CDT 8 hour shift. Shifts outside of these hours are also a possibility, as well as weekends and holidays, OT is a possibility
•    Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.

Administrative Assistant III 3
Kelly Services    05-05-2017 Urbandale, IA, USA

Administrative Assistant, Level III
Kelly Services is currently recruiting for an experienced, full-time Administrative Assistant. This long term position will support one of the world’s leading equipment and manufacturing companies at its location in Urbandale, IA. 
This assignment is paying $17.47 per hour and tentatively starting May 2017.
Job Duties and Responsibilities
This position will provide administrative supports the engineering team with day to day activities. The role will help the leaders maintain calendars, meeting plans, travel arrangements, and other administrative duties, including assisting with reporting, tracking, ordering, shipping parts and test equipment, tracking HW group inventory for the department, taking inventory on a monthly basis, writing POs, and generating requests for quotations (RFQ’S).
Skills and Education
•    Experience in an administrative support role, 3+ years of experience 
•    Experience maintaining calendars, and planning meetings and travel 
•    Strong Microsoft Office skills, including Outlook, Word, Excel (Use of Pivot Tables) and PowerPoint and SharePoint
•    Strong organizational skills
•    Attention to detail
•    Communication skills
•    High School Diploma/equivalent required 
•    SharePoint experience and use of Excel Pivot Table 
Term of Assignment
•    1st shift, Monday – Friday 
•    Long Term assignment: Tentative starts May 2017 with the possibility of extension based on candidate performance and client need.

Insurance Claims Preparation Specialist 13
Kelly Services    04-18-2017 Des Moines, IA, USA

Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as an Insurance Claims Preparation Specialist position in a Fortune 500® corporation located in Des Moines, IA!

 By working with Kelly in this role, you would be eligible for:
- A competitive hourly pay rate with weekly checks
- Online continuing education via the Kelly Learning Center
- Several employee discounts
- And more!

 Pay Rate: $13.00 per hour

Shift:  7:30a – 4p Monday through Friday (unless otherwise specified)

Major Duties and Responsibilities

  • Responsible for sorting and routing customer and provider claims or inquires to the appropriate areas within and outside the company.
  • Will prepare various claims for entry and ensure all claims are complete and prepares letters to be sent to both members and providers.
  • Effectively communicates using verbal and written skills with peers, internal and external customers.
  • Ability to work in a fast pace and high production environment.
  • Ensure all claims are complete and prepares letters to be sent to both members and providers.
  • Research errors on claims and provides resolution to allow the claim to be entered into the processing system appropriately.
  • As needed, responsible for the entry, investigation, triage and analysis of basic claims.
  • Completes daily reporting of receipts, production, aging and inventories.

Education / Experience

  • With this specific role, regular attendance is a necessity
  • Medical Claim knowledge strongly preferred.

 

Assistant Store Manager 29
Kelly Services    04-15-2017 Waterloo, IA 50701, USA
Job Description
This position assists in managing the factory store operations, including opening and closing the store and training employees. 
Duties
•    Opens and closes the facility maintaining the paperwork and procedures associated with opening and closing
•    Prepares bank deposit for store, Cash Handling 
•    Coordinates special sales and events
•    Maintains an appealing presentation of products by regularly modifying store displays, identifying fixture needs and teaching merchandising techniques to employees
•    Work with purchaser to order merchandise, receive items, bar code and stock merchandise
•    Oversees the inventory and work with purchaser to manage inventory
•    Provides work direction and manages work flow using various tools for support personnel
•    Creates work/time schedules of store clerks
Skills and Qualifications
•    High school diploma or equivalent with 2+ years of customer service experience is required
•    Associate Degree with an emphasis in a Business, Marketing/Sales discipline or equivalent experience. - (2 years or equivalent)
•    Sales/marketing management experience
Retail Store Clerk 25
Kelly Services    04-15-2017 Waterloo, IA 50701, USA
Retail Store Clerk – Waterloo, IA
Kelly Services is currently recruiting for a Part Time Retail Store Clerk. The opportunity is for our client, one of the world’s leading equipment and manufacturing companies, at its location in Waterloo, Iowa. This assignment tentatively starts on March 2017 and pays $10.48 per hour
Major Purpose:
Assist in helping our guests in the store and additional assistance to keep an efficient work flow and structure of the Client Store, as well as keeping it clean and organized.
Major Duties:
•    Replenish merchandise in store
•    Welcome customers to the store/museum
•    Assist customers with purchases and answering questions
•    Manage their drawer, opening and closing
•    Count inventory
•    Manage and clean displays
•    Keep store clean
•    Answer the phone when necessary
•    Assist the Assistant Store Manager
Job Requirements:
•    Good customer service skills
•    Computer skills
•    Previous customer service work history
Term of Assignment: 
•    Saturday (9am-5pm) and Sunday (12noon-4pm) Business Casual Dress Code
•    This assignment will tentatively be starting on March 2017 through October 2017 and will be extended based on the performance of the candidate and the customer’s needs. 
 
Customer Service Representative 73
Kelly Services    04-15-2017 Johnston, IA 50131, USA
Job Description 
•    Provides customers with information in response to questions that have been escalated 
•    Documents customer interactions and product/service issues
•    Use telephone skills to solve customer issues 
•    Review payment history and account information 
•    Update/confirm customer demographics 
•    Follow procedures and work within federal and state regulations and company policy
•    Display excellent communicator, both verbal and written
•    Thrive on handling a wide variety of issues and solving problems and working in a global team environment.
Skills and Qualifications
•    High School Diploma or Equivalent required, but a Bachelor's degree in business or a related discipline is preferred  
•    Minimum of 1 year of experience in customer service environment
•    Must possess basic to intermediate computer skills and MS Office experience
•    Familiar with both mainframe and software applications
•    Ability to learn quickly and apply new knowledge
•    Must possess strong attention to detail
•    Must possess strong written and verbal communication skills
•     Ability to remain seated for long periods of time 
•     Capacity to quickly change focus on work activities
Term of Assignment
•    3-month assignment: January 3rd 2017 to April 1st 2017, with a possibility of an extension depending on performance and needs of the client. 
•    This is a Business casual environment and scheduled shifts will fall between 8am-5pm, Monday-Friday with 2-3 weeks of training provided.
 
Admin Generalist 91
Kelly Services    11-17-2016 Dubuque, IA 52001, USA
1.  Sharepoint
2.  Full administrative support duties experience.   (Must have been an Administrative Assistant.)
3.  MS Word, Excel and Outlook
Additional notes: Include any desired keywords or comments from the client.
 
Business Analyst 16
DatamanUSA, LLC    04-19-2016 Cedar Rapids, IA 52403, USA
The project is centered around application development but will require the discovery of business processes, process flows and complex mathematical computations.   The resource will work closely with the business as well as the application development team.
 
The methodology will follow and Agile like or iterative process. 
 
The Business Analyst designs and documents work flow, manages and provides solutions to new business unit ideas, trends, and concepts appropriately through the latest technological paths. The business analyst understands the customer’s business requirements and business process management, and then translates them to particular IT requirements.
 
Duties and Responsibilities
•Collecting and analyzing the project’s business requirements and transferring the same knowledge to development team.
•Evaluating the data collected through task analysis, business process, surveys and workshops.
•Providing suggestions to the development team during the development stage of product to meet the client’s business needs.
•Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
•Communicating effectively with external clients and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs.
•Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client.
•Coordinating with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software.
•Managing any change requests related to the working project plans daily to meet the agreed deadlines.
 
These consultants are recognized as top professionals in their chosen field and may be considered "Guru" subject-matter experts in IT Project Management.  Individuals possess multiple years of experience and are extremely competent and will often hold advanced education degrees or certifications such as a Certified Business Analyst Professional (CBAP) or Project Manager Professional (PMP).  *These advanced degrees and certifications may substitute, at the sole discretion of the State, for experience at this skill set level, and for this skill set level only.  They have worked on multiple critical projects; have demonstrated the judgment to plan and accomplish goals; perform a variety of complicated tasks, and may lead and direct the work of others.

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