Infrastructure and Operations support, ITIL, Networking, AD, Office 365
Established Manufacturing Company with facilities in multiple locations. They are looking for a hands-on Infrastructure Engineer with a background in desktop, systems, and network administration capable of handling service tickets and/or project tasks in a fast-paced environment. Daily administration of LAN/WAN, Networking, Systems Administration, Telephony and Firewall/Security Issues. The Infrastructure Engineer must be capable of performing well in a team environment and possess a multitude of following competencies, knowledge, and skills.
Network Administration, Design and Troubleshooting
Windows: Server Build, Administration and Troubleshooting
Good verbal/written communication skills - should be capable of relating technical information to different types of individuals.
Self-motivated and ability to multi-task.
Able to set priorities and meet individual deadlines while accomplishing team objectives.
Tackling difficult and complex problems independently and as a team
Ability to Follow SOP and assist in construction of Standard Operating Procedures
Manage technical team members
Provide excellent customer service support
Knowledge and Skills
Bachelor’s Degree, Technical school, or related certifications
Experience working in a call center, NOC, or customer service-oriented position a major plus
At least 6 years’ Experience/Knowledge working in many of the following:
Windows Server 2008, 2012, 2016, 2019
Active Directory, File/Print Services
Desktop support & Troubleshooting (Win7, Win10, Apple)
TCP/IP, DHCP, DNS
DNS record management – MX, SPF
Web Servers (IIS, Apache) a major plus
Network Fundamentals, Switching and Routing, Layer2/Layer3 switching, Network Design, Visio, and Documentation Skills
Virtualization (VMware, HyperV)
Exchange, Office 365
Email Security Systems (Filtering, Secure Messaging, DLP)