This position is responsible for the support of HRIS applications (including Banner HR, Talent Acquisition and Time Tracking) within the Human Resources department. This includes responsibility for the application, system maintenance/upgrades and support of the Banner HR, Workforce Software and PeopleAdmin systems, as well as Cognos/Argos reporting. In addition, this position is responsible for reports/queries, analysis of data, interfaces, continuous automation efforts, data integrity, security, documentation of HRIS processes/policies/workflow, systems training and customer service and problem resolution activities.
? Run recurring reports from using our reporting tool, secure and distribute to users ? Assist in the development and deployment of ad hoc and standard report capabilities to users ? Assist in providing ad-hoc reports modifying existing SQL Developer code ? Assist in developing reports in Argos (as the University report writer tool) ? Serve as resource to HRM staff to support and implement reports or queries ? Assist in the training and documentation of our reporting solution to support user needs ?
20% of Total Time
Banner HR/PeopleAdmin/Time Tracking Support
? Perform system admin activities such as updating supervisor changes, organization changes, mail drop and manage system access ? Provides support and solutions for end users of Banner HR and PeopleAdmin functionality ? Support all customers (faculty, staff, applicants, HRM) by troubleshooting and resolving any system issues and problems – respond to customers quickly and accurately. ? Assist in the evaluation, functional review and specification and implementation of new features/functionality within the Banner HR and/or PeopleAdmin system ? Assist in the upgrade or patches associated with Banner HR and PeopleAdmin, including specification creation, testing and training ? Identify and document technically-based process improvements that leverage technology and reduce manual efforts ? Assist in the training and documentation to support user needs
50% of Total Time
? Participates in efforts to manage data audits and reconciles HR data integration issues, including coordination with Office of Institutional Research, to enhance overall data integrity levels. ? Creates and acts upon audit queries to ensure the integrity of data in Banner HR, PeopleAdmin or the ODS. ? Works with HRM and key contacts in the colleges and divisions to help proactively identify and resolve issues associated with data. ? Serves as a contact with IT to resolve issues, the use of consistent data definitions and to research and offer solutions on all HRM system related problems. ? Assists in the review and/or testing of customizations, interfaces, and reports to ensure accuracy. ? Documents all data audits, definitions and data recommendations ? Assists in maintaining database tables and making appropriate changes and updates. ?
10% of Total Time
Customer Service/Problem Resolution
? Provide technical support to key contacts, users, applicants and HRM staff on all HRM systems ? Assists in evaluating ways to use technology to automate manual HRM processes and improve HRM functionality
15% of Total Time
? Assist in developing/updating training materials and train users on Banner HR, PeopleAdmin and Argos ? Assist in developing/updating training materials and train users on standard and ad hoc reporting tools ? Assist in developing and maintaining standard report and documentation library ? Assist in the creation and delivery of communications to key users, HRM, faculty and staff
5% of Total Time
Financial Measures/ Customer Service Aspects
? Annual Operating Budget that the job manages (excluding payroll, one-time supplements or temporary expenditures such as capital equipment). ? Other Relevant Quantitative Information (e.g., monetary programs such as fundraising, financial aid, tuition revenues, project size or costs). ? Customer Service Aspects summarizing the customer service features of the job (e.g., student contact, external contacts, servicing needs of internal or external clients).
Explanation: This position serves the entire University and external applicants/candidates. Extremely strong customer service skills, effective problem solving, solid verbal and written communication skills and the establishment of successful working relationships will be necessary.