SCI IT Solutions

Company Details

Help Desk Specialist

Job ID

: 21135

Location

: Vienna, VA 22180, USA

Salary

: Not Specified

Job Views

: 187

Posted

: 10-29-2018

Key Skills

Help Desk

Job Description

  • Work in cooperation with the current contractors as well as other COM staff.
  • Answer Service Desk calls and log each call into the IT Service Desk system.
  • Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
  • Set up new workstations and printers to access the network.
  • Deploy new state procured equipment and software to the existing network.
  • Create/restore workstation images.
  • Troubleshoot workstation network connectivity issues
  • Troubleshoot issues regarding all hardware and software stated above.
  • Install software/hardware on workstations.

Update Service Desk requests on a daily basis

Job Category
Information-Technology
Employment Types
Full time
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