SCI IT Solutions
Help Desk Specialist
: Vienna, VA 22180, USA
: Not Specified
Work in cooperation with the current contractors as well as other COM staff.
Answer Service Desk calls and log each call into the IT Service Desk system.
Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
Set up new workstations and printers to access the network.
Deploy new state procured equipment and software to the existing network.
Create/restore workstation images.
Troubleshoot workstation network connectivity issues
Troubleshoot issues regarding all hardware and software stated above.
Install software/hardware on workstations.
Update Service Desk requests on a daily basis
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