Integrated Resources, Inc
Company Details

Help Desk Coordinator

Job ID

: 24177

Location

: Salt Lake City, UT, USA

Salary

: Not Specified

Job Views

: 129

Posted

: 2 months ago

Job Description

Title: Help Desk Coordinator

Location: Salt Lake City, UT

Duration: 12 months

 

Responsibilities

  • Under general supervision, this fully competent role provides immediate first level support and a single point of contact for Information Technology (I.T.) problems. 
  • Through a company-wide Help Desk number, coordinators answer calls, troubleshoot and diagnose IT issues involving multi-platform environments, multi software applications and hardware configurations. 
  • Follow-up with the client to ensure that the issue is properly resolved as well as providing the client with a positive experience with the Help Desk.
  • Has the aptitude to record and resolve a wide-range of I.T. problems and executes policies and procedures by immediately escalating more complex problems to specific support groups.
  •  Work is inspected, errors may cause delay, expense, and disruption.  Perform other duties as requested or assigned.

 

Experience and qualities desired include:

Excellent communication skills, strong writing and reading skills, ability to work in and contribute to a team environment, ability to identify and solve problems, demonstrated competency in logical and analytical thinking, experience in the adaptation to and the application of rapidly changing technology to business needs, self-discipline

 

Education

High School or GED preferred.



Job Category
Information-Technology

Employment Types

Contract to Hire - W2


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