HCL Global Systems Inc.

Company Details

Genesys Interactive routing designer (IRD)

Job ID

: 21185


: Carlsbad, CA, USA


: Not Specified

Job Views

: 160


: 11-08-2018

Key Skills

Genesys Interactive routing designer (IRD)

Job Description

Hi ,


Good Morning!!


Please find below urgent requirement at location: Carlsbad, CA and Pittsburg, PA. If need any other information regarding this position let me know ASAP.


Position: Genesys Interactive routing designer (IRD)

Location: Carlsbad, CA and Pittsburg, PA

Duration: Long Term project



Job summary

Genesys Framework + Multimedia routing consultant+ routing development using IRD, Composer.

we are looking for strong Genesys Interactive routing designer (IRD))  skilled resources

  • Genesys Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
  • Genesys certification in Routing
  • Experience in developing Routing using Genesys IRD 
  • Extensive experience in Email. Chat routing
  • Experience in Routing development and implementation
  • Experience in ECMA scripting
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills
  • Configuration management tools

Primary Responsibilities:

- Develop new and/or enhance existing application or system code as assigned or provided in technical specifications

- Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation

- Coordinate activities with other technical and functional areas as required

- Work may include sensitive healthcare information, data, trends, or claims

- Support other team members, removing technical road blocks, and suggest new technical solutions



Thanks and Regards,

HCL Global Systems, Inc

24543 Indoplex Circle

Suite 220, Farmington Hills, Michigan - 48335

Phone: (248) 473-0720 Ext 193

Fax: (248) 473-0721

Email: srikanthk@hclglobal.com



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