: Dimondale Hwy, Windsor Charter Township, MI 48821, USA
$95 - 100 per hour
BMC Remedy ITSM Suite 19.02.X, BMC Remedy AR 9.1.XX, ITSM, SRM, SLM, Development, Administration, Change Management, Service Request Management, Incident Management, Service Level Management, Configuration management, Knowledge Management
Inteletech Global has a client who is looking to hire candidates who is expert in BMC Remedy / ITSM Applications. The brief job description is as given below.
Enterprise Architect with extensive Remedy knowledge and Business Analyst experience to assist with the installation and configuration of the BMC Remedy ITSM Suite 19.02.x including Incident Management, Change Management, Service Request Management, Service Level Management, Configuration Management Database and Knowledge Management Applications.
This position works across Application Development, Service Delivery and Infrastructure to identify, research, discuss, design, and implement key enterprise architecture standards. Other responsibilities include: Research, design, document, build, and pilot prioritized topics for standards. Manage the list of potential standards and work with the application development management to prioritize efforts. Work closely with Development, Infrastructure, and Service Delivery teams to understand their needs and ensure the best enterprise standard is implemented. Work closely with development teams to pilot and prove out the standard. Drive the identification, development and implementation of key new standards in areas such as:, Performance Testing, Security, Event Management, Web UI Framework, .NET Design Standards, Application To Application Communication, Caching, etc. Propose new enterprise standards based on business need, IT need and technology advances. Assist development teams to implement the standards into business applications. Investigate new technology and techniques that should be developed into an agency enterprise architecture standard.
Leads key enterprise architectural design projects as necessary. Operate as business savvy technical leader across the organization. Influences development teams to design high-quality technical solutions that fit the Enterprise Architecture and standards. Educates application development managers, developers, and business analysts on State Enterprise Architecture Standards.
8 years of experience in BMC Remedy Development/Administration.
4 years of experience working with end users and technical staff to gather business and system requirements
6 years of experience in developing standards, repeatable processes and reusable components
4 years of experience in leading the development and review of technical deliverables on projects
3 years of Remedy AR 9.1.xx ITSM, SRM, SLM experience