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NLB Services

8613 Old Kings Road South, Unit 303 Jacksonville
Jacksonville, FL, United States

Phone: 904-371-2431
Web Site: www.nlbservices.com

Company Profile

WFM(Workforce Management) System Administrator


Job ID:



Mountain View, CA, United States 




per hour

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Zip Code:


Employment Type:

Contract - Corp-to-Corp, Contract to Hire - W2, Contract - W2



Job Description:

Hope you are doing well.
We have very good position with our client, please let me know if you are comfortable with the below job description with your updated resume
Job Title- WFM(Workforce Management) System Administrator
Location: Mountain View, CA
Duration: 6+ Months
Job Responsibilities

We are looking for a lead system administrator that can own the rollout, support and new feature requests of our Verint WFM Impact 360 v11.1 and Aspect WFM applications. In this role, you will be the main point of contact for all WFM related technical requests and issues.

Job Functions:
Perform installations and upgrades of the Verint WFM (Impact 360 v11.1) and Aspect WFM application.
Be responsible for identifying and planning for patches and hot fixes.
Troubleshoot system issues with WFM users and work closely with Verint Support team to resolve issues.
Work with DBA and Systems Administrators to improve performance and reliability of application as well as upgrades or expansions of existing installations.
Manage tickets and tracking of application issues and ensure resolution and root cause are achieved.
Handle any outage situation regarding WFM and documenting resolution.
Lead key WFM projects such as Single-Sign-On implementation, new CSI feed setup for Chat & Email, WFM rollouts for new Business units, Adhoc Reporting setup, Lab server DR setup
Create and maintain documentation on WFM applications.
Assist in educating and training others on the Verint product.
Collate statistics and reports on the usage of the system and on license management
Focus on System Improvements and suggest best practices on how to configure and use the WFM tool
3+ years of working with medium to large installations of Verint Impact 360 WFM application. Must have outstanding technical knowledge of Verint WFM v11.1
6+ years of systems administration or systems engineering experience
6+ years of working with Microsoft Server administration (including Windows Server 2008 R2)
strong SQL knowledge and 3+ years’ experience with SQL Server 2008 R2
Technical experience working with Aspect WFM or Nice IEX application is a PLUS
Crystal Reports experience is a PLUS
Excellent communication and interpersonal skills, with the ability to be personable yet persistent.
Business Analysis skills and knowledge of WFM business features so you can work with WFM users to understand their requirements and issues.
Logical thinker, with strong problem solving and analytical skills and ability to make trade-offs.
Great Project Management skills with a can-do attitude
Ability to be an effective coach and enabler of WFM

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