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Searchers & Staffers Corporation

3rd Floor Lydia Building
Makati city, Philippines

Phone: 9351452354
Web Site: http://www.slsearch.com/searchers/index.html

Company Profile


​Customer Service Team Lead


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Job ID:

9453

Location:

Makati city, Philippines 

Category:

Customer-Service, Sales

Salary:

Negotiable
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Job Views:

356

Employment Type:

Full time

Posted:

02.26.2015
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Job Description:


Responsibilities:
- Manage a customer service team for New Acquisition and Retention
- Ensure Service Level Agreements (SLAs) and Key Performance Metrics are met
- Coach team members on effective use of process and procedures
- Maintain coaching logs and audits for documentation and reporting
- Deliver key projects and initiatives to improve customer service and experience
- Attend regular meetings and collaborate with other teams

Qualifications:
- At least 3 years experience in a team lead or supervisory role in a call center/BPO environment
- Experience in customer acquisition and retention
- Experience in handling subscriptions
- Experience in inbound, outbound, and email
- Experience in sales and meeting sales targets is preferred
- Understanding of workforce management and staffing
- Ability to develop and implement process improvement initiatives
- Knowledgeable in conflict resolution and disciplinary methods
- Willing to work in Makati City
- Willing to work on a shifting schedule and holidays
- For in-house, direct, and permanent employment. No placement fee

Instructions:
- Applicants may send their CV to karlo@wesearch.com.ph and indicate rootjobs


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