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8301 Arlington Blvd
Fairfax, VA, United States
Associate Care Specialist
San Antonio, TX, United States
$17.00 per hour
Contract - W2
Position : Associate Care Specialist
Location : 5859 Farinon Dr San Antonio TX 78249 UNITED STATES
Duration : 6 Month(s) Contract
Rate : $17.00/hr on W2 (All inclusive)
Start Time : 10:00 AM
End Time : 07:00 PM
Total Hours/week : 40.00
Client : BD Diagnostics
Must have a strong customer service focus and orientation
Proven ability to take ownership, think independently, and perform tasks with minimal supervision.
Basic knowledge of HR legal / regulatory requirements
Demonstrated learning agility – resourcefulness – good judgment – strong follow- up skills
Ability to assess and diagnose problems
Demonstrates flexibility of behavior; seeks to understand other’s perspectives
Capability to work as part of a team and collaborate with co-workers.
Strong attention to detail; analytical skills
Ability to communicate well with others and work in an organized and professional manner
Punctuality and flexibility.
Excellent verbal and written communication skills, as well as outstanding customer service skills.
Must be able to maintain a sense of urgency and confidentiality
The North America Associate Service Center (NA ASC) Associate Care Specialist (ACS) is responsible for a variety of customer service functions within the Associate (Human Resources) Service Center, including the answering of incoming phone calls and Web cases providing timely and accurate responses to Human Resources related questions, the management of employee data in the HRIS applications (SAP), and supporting transactional activities of the Recruitment and electronic Onboarding processes.
Additional responsibilities are delegated by a team lead and/or ASC manager.
Acts a first point of contact for associates who contact the ASC via telephone, web cases, email or voicemail.
Utilizes on-line policies/programs to respond to inquires.
Works with ASC Specialists/Analysts, ASC Team Lead and/or Manager to escalate issues as appropriate, and to provide overall timely resolutions.
Provides associates with information about policies, job duties,
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