Home   Register   Sign In
 
Company Info

NLB Services

8613 Old Kings Road South, Unit 303 Jacksonville
Jacksonville, FL, United States

Phone: 904-371-2431
Web Site: www.nlbservices.com

Company Profile


Avaya engineer - Mountain View, CA


col-narrow-left   

Job ID:

9188

Location:

Jacksonville, FL, United States 

Category:

Information-Technology

Salary:

open per hour
col-narrow-right   

Job Views:

221

Zip Code:

32217

Employment Type:

Part time, Contract - Corp-to-Corp, Contract to Hire - W2, Contract - W2, Contract - 1099

Posted:

02.12.2015
col-wide   

Job Description:

Role: Avaya engineer
Duration:  12+ Months (Extendable)
Location:  Mountain View, CA
Interview – Phone And Skype
 
Job Responsibilities
 
 
Look for these key words “ Avaya 8700 & Avaya G650 & Avaya G450 & Session Manager & System Manager & SIP & Vector, VDN, Impact 360 & Contact Center.”
 
 
Job Description:- Contact Center Support Engineer
Qualification –BE / B Tech Preferred
  • Solid experience on AVAYA in voice telecommunication infrastructure (TDM and VoIP) including Avaya 96xx phones, SIP phones and accessories, Avaya Session Manager, Avaya System Manager, Avaya G450 Gateway, Avaya G650 Gateway, SIP
  • Solid experience administering Avaya in an enterprise-scale environment, Avaya CM, PBX, AES, CMS, SM, SMGR & IVR
  • Experience with third party Call Center software such as CallCopy, Verint WFM, Nfocus and CTI integrations such as Screenpop, Click2Dial etc.
Functional Requirements:
  • Strong customer support skills
  • Ability to communicate in English (written/spoken)
  • Flexibility to work in shifts covering  6.00AM – 6.00PM, Sun – Sat with two days OFF per week
  • Ability to work in a high-pace dynamic environment, adapt to changing needs and evolving business processes
  • Ability to follow and update technical documentation
  • Outstanding interpersonal and communication skills, customer focus
  • Excellent work ethics
 
Job Description:- Contact Center Team lead.
 
Technical
  • Solid experience on AVAYA in voice telecommunication infrastructure (TDM and VoIP) including Avaya 96xx phones, SIP phones and accessories, Avaya Session Manager, Avaya System Manager, Avaya G450 Gateway, Avaya G650 Gateway, SIP
  • Solid experience administering Avaya in an enterprise-scale environment, Avaya CM, PBX, AES, CMS, SM, SMGR & IVR
  • Experience with third party Call Center software such as CallCopy, Verint WFM, Nfocus and CTI integrations such as Screenpop, Click2Dial etc.
 
The candidate in addition to above skills should possess below additional skills
  • Project management experience.
  • Have contact center KRA/KPI SLA management experience.
  • Have handled atleast 5 managed services project in past.
  • Have been an excellent manager for team.
  • Contact center Infra management background is must. 


© 2017 Powered by Rootjobs     About Us   Sitemap   Terms and Conditions   Privacy Policy   Mobile Version     Twitter RSS LinkedIn Facebook