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TEKsystems


United States

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Network Analyst Technician


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Job ID:

889

Location:

Overland Park, KS, United States 

Category:

Information-Technology, Other
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Job Views:

312

Employment Type:

Full time, Contract to Hire - W2

Posted:

06.13.2014
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Job Description:

Top Three Skills:
1. VOIP support 
2.Support of Routers and CPE's 2 years 
3. Great customer skills 2 years 

TEKsystems is seeking a VOIP Network Analyst Technician to support their client's VOIP product. This is a first level support role that interacts directly with business customers. In addition they will do LEC management to obtain ETA's on support issues. Will interact with technical and non-technical customers. Should have good knowledge of VOIP support and knowledge of VOIP structure. Will support Routers, switches and CPE equipment. Should have excellent documentation and follow up skills. 

Job Requirements:


Additional Information: Need to be available to work shift between hours of 7:30 am to 6:00pm 
  • Knowledge of VoIP networks
  • VoIP Repair / Troubleshooting experience (routers, CPE, etc.)
  • Special circuit design & layout knowledge, experience remotely troubleshooting T-1 circuits
  • Knowledge of INTAS, NTM Remedy, Dr. Transport, LIMS -- systems and applications


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