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Maganti IT Resources LLC

maganti it resource,5meadow street naugatuck
naugatuck, CT, United States

Phone: 2035670144
Web Site: www.mitresource.com

Company Profile

Linux Technical Support Permanent Position at Galloway, NJ


Job ID:



Galloway, NJ, United States 



Job Views:


Zip Code:


Employment Type:

Full time



Job Description:

Title: Linux Technical Support
Location: Galloway, NJ
Type: Permanent
Job Description:
Our client is currently looking for technical support staff to keep up with their ever-growing customer base and offerings. Candidate must have the intuition to accurately identify and anticipate a customer's needs. As a rapidly growing company, client is always adding new features and services which mean plenty of opportunities to develop and grow professionally.
Primary Responsibilities:
  • Interact with client customers via support tickets, e-mail, IRC, and phone.
  • Troubleshoot customer issues and provide accurate and timely responses.
  • Identify and escalate recurring issues to system developers.
  • Interact with worldwide datacenter NOCs.
  • Handle abuse complaints.
Additional Responsibilities:
  • Write or test client Library articles.
  • Quality assurance testing for new features.
  • Build and burn-in hardware and network infrastructure.
  • This position has a performance related bonus available
Desired Skills & Experience:
• MUST be willing to relocate within commuting distance of Galloway, NJ
2-4 years experience with the Linux command line
• Familiarity with common Linux server applications such as Apache2, Nginx, Postfix, MySQL, BIND, etc.
• Ability to identify and troubleshoot TCP/IP issues, other networking issues (packet loss, connections timing out / refused).
• Ability to troubleshoot firewall issues, identifying problematic / misconfigured iptables rules.
• Ability to troubleshoot DNS issues (using dig, etc).
• Linux System Administration experience.
• Network+ or higher certification a plus.
• Familiarity with Linux kernel a plus.
• Experience scripting in Perl, Python, Bash, etc. for system automation and/or database transactions a plus.
Should need more information I can be reached at sai@mitresource.com or 203-567-0144. 
Thank you for your time.

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