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EAppstech llc

NC, United States

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Service Max SME With Salesforce Experience


Job ID:



Milwaukee, WI, United States 



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Employment Type:

Contract - Corp-to-Corp, Contract - W2



Job Description:

The Service Max SME is a key member of the Salesforce.com implementation project team and is responsible for the overall technical design and build of the Service Max implementation/enhancements in a project. The SME works as a team member along with the Engagement Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.
  • Co-team with the Solutions Architect to produce a technical specification for custom development and systems integration requirements
  • Produce a detailed technical design document to match the solution design specifications
  • Complete the custom development on Service Max and quality assurance efforts for custom work
  • Participate in and lead, when needed, project meetings with the customer
  • Manage development designs across multiple projects to meet project and customer required time lines.
  • Provide Customer Training as required
  • Participate in internal projects as required
  • Maintain current salesforce.com and Service Max certifications and obtain new certifications as needed.
Preferred Skills/Experience
Ideal candidate must be self-motivated with a proven track record in Cloud technologies especially in Service Max and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement against a project schedule, and able to handle multiple priorities in a fast moving environment. Additional preferred qualifications are:
  • B.S./B.Tech. degree in Computer Science, Software Engineering, MIS or equivalent preferred
  • Advanced experience with Salesforce.com configuration and custom development
  • Min 8+ years of total experience
  • Min 4+ years of experience in Salesforce.com Design and Solution. Out of which minimum 2+ yrs in ServiceMax.
  • Strong experience in Salesforce Customization including VisualForce pages and Apex.
  • Good functional knowledge of Field Service Good experience in building SFMs (Service Flow Manager) required
  • Good experience in configuring the Dispatch Console required Good experience in configuration of Mobile and Offline required.
  • Good experience in Service Contracts and Preventive Maintenance module required
  • Good experience in deployment of ServiceMax objects across various Orgs required.
  • Experience in ServiceMax data migration desired.
  • Experience in ServiceMax integration desired.
  • Experience in Optimax is desired.
  • Experience in advanced ServiceMax customization desired Certification in ServiceMax desired
  • Proven ability to integrate business processes across disparate systems.
  • Experience with Salesforce.com developer toolkit including Apex Classes, Controllers
  • Familiarity with Integrated Development Environments such as Eclipse.
  • Exceptional written and verbal communication skills.
  • Demonstrated ability to effectively work in team environment with varying skill set levels
  • Strong presentation, writing and communication skills in public and private meeting forums
  • Willingness to travel to client locations (up to 50%)
  • Good knowledge and understanding of Web Service API’s for integration purposes
  • SFDC Certifications Sales Cloud, Service Cloud, DEV, other
  • Ability to understand business requirements and convert them into technical designs
Should have hands-on expertise in some of the following technologies: Force.com, APEX, VisualForce, Workflows, OBM, Integration/EAI technologies (e.g. Pervasive, Informatica, Jitterbit, ESB), C++Java/J2EE, including SOAP, RESTful, .NET and related technologies (JSON, XML, etc), Common frameworks such as struts, spring, hibernate, etc. and Database technologies (Oracle, MySQL, JDBC, SQL, PL/SQL, stored procedures)
  • Should have participated in, and be familiar with, SDLC and Agile (Scrum) project methodologies
  • Proven Development consulting experience
  • Ability to work in team oriented environments

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