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BOSSIER CITY, LA, United States
Associate: Field Technician
Aberdeen Proving Ground, MD, United States
Essential Job Functions
Provide phone support in a Windows 7 environment.
Troubleshoots operating system, application and hardware issues.
Installs software and drivers, COTS applications supported include Internet Explorer, MS Outlook, MS Office, MS Office Communicator, Firefox, Adobe Reader, Lotus Sametime, Java and PKI technologies.
Patch and configure workstations for DIACAP accreditation.
Will track support provided for customer applications and hardware using Remedy ticketing system.
Hardware includes, but is not limited to desktop, laptop and tablet PC platforms, networked and standalone printers/copier/fax machines, smartphones, Avaya VoIP and Polycom 8000 series VTC equipment.
High school diploma or G.E.D.
Seven or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Good interpersonal skills to work with customers and other unit personnel
Good analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve hardware and equipment problems
Must be able to remotely support customers over the phone, via remote control software and in person.
Must have experience supporting Windows 7, Microsoft Office, Outlook, Internet Explorer, VoIP and VTCs.
Must obtain full Secret clearance before starting.
Within 6 months of starting, must obtain CompTIA Security+ certification and complete MS Server 2008 on-line.
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