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EApps Tech LLC
Raleigh, NC, United States
New York, NY, United States
Brief Summary of Role
The Business Architect is a team leader on our Strategic Business Process Engagements know as Roadmaps and Blueprints.
This person is tasked with facilitating workshops to gain an understanding of our client's current state processes and technology in the CRM space, and from that map out a future state that includes improved process definition as well as best-practice architecture and implementation of Salesforce.com and other related cloud based technologies.
The Business Architect plays a key role working onsite with customers to align strategic goals and objectives with key decisions regarding Salesforce.com Service and/or Sales Cloud products and services. Must be able to manage and deliver components of customer engagements that include analysis of current state business process and technology, process and functional design, future state prototyping and architecture for Salesforce.com.
As a Certified Service and/or Sales Cloud Consultant, the Business Architect also designs and deploys solutions that support customer business processes and requirements using Salesforce.com Service and/or Sales Cloud applications.
The Business Architect has experience designing creative solutions using Force.com, Salesforce.com Service and/or Sales Cloud functionality and can be the lead for the implementation of these solutions within a customer organization.
The consultant has a combination of contact center industry experience and expertise in Salesforce.com applications including the knowledge needed to implement multiple applications in common customer service scenarios.
Education and Required Experience (Requirements)
B.S. degree in Computer Science, Software Engineering, MIS or equivalent combination of relevant work experience and education
Completed at least 5-10 full-lifecycle, enterprise Salesforce.com implementations with project ownership. Implementations must have included a combination of the following experience:
Business Analysis or Systems Consulting for a mid-to-large sized organizations or Consulting including strong analytical and product management skills with a thorough understanding of how to interpret customer business needs and translating those into technology and operational requirements
Progressive experience in project management, business analysis, and technology implementation in enterprise environments
Proven ability to lead large, cross-functional workshops of 10 – 50 people (including executive level teams) for process analysis and architecture requirements gathering.
Experience implementing or administering Sales Force Automation software in enterprise environments including identifying business requirements, collection of use cases/user stories, process design (swim lanes, work flow mapping, etc.), testing, training and implementation support
Experience architecting enterprise integration systems and proven ability to create integration landscape diagrams and use cases
Strong expertise in at least two of the following areas is required:
System Implementation, Change Enablement & User Adoption
Sales Force Automation
Service & Support
Communities and Mobile
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