Title: Transformation Project Support Engineer
Duration: 8 months (11/17/2014 - 06/30/2015)
Location: Atlanta, Georgia 30303
The Department of Human Services (DHS), Office of Information Technology is currently seeking candidates for Transformation Project Support Engineer in Atlanta, Georgia.
The Department of Human Services (DHS) is currently involved in the Georgia Enterprise Technology Services (GETS) Server Consolidation (SCON) Initiative. This effort has added to the day to day work of maintaining DHS/GETS organizational operations.
In order to complete the SCON work and to sustain its present GETS oversight services the Office of Information Technology requires a seasoned Technology Support Engineer to assist in managing vendors, overseeing system flexibility/scalability, tracking maintenance and operational requirements, defining performance measurements and providing liaison support enterprise-wide to other departments in DHS.
This position will report to the DHS Transformation Project Manager in the Office of Information Technology’s Program Services Group.
Manage the technical/hardware aspects of the DHS SCON project being implemented by IBM and AT&T through the Georgia Technology Authority (GTA).
Work with the Program Services Group and the DHS Technical Architect to define the technology support needs for the SCON migration.
Attend meetings as assigned for the purpose of conveying and/or gathering information required to perform functions relating to this transformation project.
Coordinate work assignments with agency and service provider staff to ensure services are delivered in a timely manner and within budget.
Research hardware and software applications for the purpose of recommending standardized equipment and applications in accordance with the Office of Information Technology goals and ensure the efforts of the GETS service providers are in line with agency strategic direction.
Coordinate planning and requirements gathering for the largest GETS technology project (SCON) for DHS
Work effectively as part of a dynamic team with common objectives and be accountable as an individual.
Gather information from existing projects, analyzes program and time requirements. Assists the Enterprise Architect in preparing time estimates and justification for assigned tasks.
Assist support and/or project personnel in resolving moderately complex program problems.
Participate in quality assurance activities such assisting with test scripts.
Develop a deep understanding of DHS applications, services, and business objectives.
A bachelor’s degree or equivalent experience in a computer/engineering field of study.
A minimum of 3 years of network/web/infrastructure support in a large to complex Unix, Windows and virtual server environment,
5+ years’ experience solving deployment issues with x86 servers, Linux, TCP/IP networking, firewalls, inter-process communication, etc.
Ability to troubleshoot application, hardware/software, and network device issues on the fly with little to no supervision
Strong consulting and problem-solving skills
Excellent spoken and written communication skills
Ability to perform well in the face of tight deadlines and tough technical challenges
Desire to interact directly with customers to achieve customer satisfaction
Ability to rapidly gain in-depth knowledge of business systems and objectives
Strong multi-tasking skills
Skills to effectively engage strategic partners and DHS Offices at all levels, be able to clearly understand business & IT strategy.
Good understanding of IT, software licensing, contracts and engagement terms
Must be a self-starter and a strong team player with a high level of commitment to success
Analytical and problem solving skills for design, creation and testing of programs
Ability to express technical concepts in non-technical terms
Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate the following:
4 years of experience in network and/or production support
MCSA or MCSE certifications are a plus
Project or application management experience
Previous experience in State Government
Previous experience in a health and human services environment