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Data Group Inc

United States

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(PEX) Process Excellence Lead


Job ID:



Mountain View, CA, United States 



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Employment Type:

Full time, Contract to Hire - W2



Job Description:

Position: (PEX) Process Excellence Lead
Business Process Services
High Tech
Location: Mountain view, CA
Duration: Fulltime OR CTH
Job Purpose: To act as a process improvement specialist in identifying areas of improvements and weakness in existing processes and execute these improvements and ensure process controls are in place.
 Job Responsibilities:
•             Conducting Assessment of the processes and make recommendations
•             Use statistical tools to validate hypothesis
•             Make presentations to stakeholders with process improvements and obtain buy-in to make process changes
•             Identify and execute process rigor and control
•             Coach and mentor documentation specialist and SMEs in creating process flows and documents
•             Use data analysis to identify trends in processes and predict future outcomes
•             Work with operations manager to identify process issues, conduct root cause investigations and suggest process fixes
•             Work with different stakeholders to execute projects that enhances end user experience/satisfaction, reduce cost and time and improve quality of work
•             Work with product/Engineering stakeholders to recommend changes to the product, design and end user processes
•             Executing lean program and six sigma projects for the assigned workflows
•             Coaching employees in problem solving techniques
•             Training and mentoring employees in Lean Six Sigma methodologies
•             Domain expertise - Contact center, Services, Tech Trouble shooting etc
•             Industry Experience - Tech and IT companies, banking and Finance (services) focusing on premium customer or retail also a close second
•             Six sigma certified black belt is required.
•             Experience in executing multiple process improvements projects/initiatives
•             Experience in handling PEX initiatives for incubation projects and new workflows
•             Highly organized and process oriented
•             Excellent oral and written communications skills to interact with all levels of an organization
•             Excellent listening skills and be able to handle multiple requests while detailing document activity
•             Strong attention to details is required
•             Coordination with multiple stakeholders at the same time may be required
•             Experience in using Visio or lucid chart diagram is required
•             Experience in using Google docs and drive is highly desirable
Basic qualifications:
Bachelor’s degree required
Eligibility to work in the US without visa transfer or sponsorship is required.
MBA strongly preferred.
Six Sigma Black Belt preferred.
 I have a position for the above requirement, if you are available and interested please do reply me with your updated resume to nirmala@datagrp.com or please do reach me on 732-289-9856

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