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VLS Systems

Chantilly, United States

Web Site: www.vls-systems.com

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Job ID:



Chantilly, United States 



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Employment Type:

Contract - Corp-to-Corp



Job Description:

Job Title : Application Support Engineer
Location : Center City, PA
Duration : 12+ Months
Interview Type : Phone + F2F
  • Analyze and respond to production issues in a timely manner
  • Ability to analyze issues, seek and diagnose relevant data in order to generalize alternative solutions in order to determine the best solution
  • Identifying monitoring strategies and approaches that can be automated and executed to gauge the health of the system
  • Identifying performance measurement strategies to ensure SLAs are being met
  • Implement the approaches identified on an ongoing basis
  • Identifying issues and bottlenecks and fixing them
  • Responding to customer issues that are escalated to the support team and resolving the issues.
  • Provide feedback to developers and QA team members to improve the supportability of the services.
  • Must be willing to support on-call rotation and deployment activities
  • Update and document issues on Team Wiki for future reference.
  • Work with back end development for Root Cause analysis for issues that may the result of bugs.
  • Explain events to business analyst when questions concerning RCA are raised.
  • Perform Log analysis and perform root cause analysis of production issues.
  • Reporting on performance and application stats.
The person needs to have Linux experience and some experience with Python to really be successful at this job.
Tier 2 production/application support- Working directly with the developers
Skills needed:
  • Route cause analysis
  • Linux and Python experience
  • Splunk is a nice to have
  • Must have strong communication skills
Required Qualifications:
8-10 years of  hands on production support experience
Possess an advanced and thorough understanding of application development concepts, including database concept structures, software/application development techniques and testing techniques
Demonstrated customer support mindset & mannerism
  • Must understand the flows of request and responses for web apps and how this is represented later downstream in batch.
UNIX/Linux background
  • Experience with Linux Operating System basics – vi editor, scripting
  • Strong scripting expertise – Shell Scripting, Python, Perl or Ruby.
  • Thorough understanding of Unix to look for logs and figure out issues.
  • Ability to Check logs for stuck threads, and bounce managed instances when needed
  • Ability to check queue managers running service bus to see & act on status MQ Series queue managers.
  • Experience in SPLUNK is nice to have.
  • Experience with Virtual machines
  • Good problem analysis skills
  • Exceptional interpersonal communication skills: verbal, written and listening
  • Familiarity with HTTP and TCP/IP protocols.
  • Familiarity with Restful web services.
  • Familiarity with Object Oriented Databases and Object oriented programming.
  • Good understanding of Errors and Exceptions.
  • Strong troubleshooting skills.
  • Familiarity with MOM (Message oriented Middleware).
  • Ability to accept, learn and adapt to new technologies.
  • Bachelor’s Degree in Computer Science or related field.
Thanks & Regards
James |Talent Acquisition - Manager  | V.L.S Systems Inc.
Address: 4080 Lafayette Center Drive, Suite 300 | Chantilly | VA 20151
Work : 703-953-3118 Ext. 1345 Fax (703) 953-3881 | www.vls-systems.com | james@vls-systems.com
Microsoft Gold Certified Partner | SAP Member-Extended Business Program  | Cognos Certified Partner | IBM Certified Partner | Oracle Gold Certified Partner
2008 to 2014 Honoree:  Inc 5000 fastest growing companies 
A SEI CMMi Level 3 Company

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