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EApps Tech LLC

4208 Six Forks Road Suite 1000
Raleigh, NC, United States

Phone: 919-341-4477
Web Site: www.eappstech.com

Company Profile


Urgent requirement for CRM Training and Support Specialist at Seattle, WA


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Job ID:

4231

Location:

Seattle, WA, United States 

Category:

Information-Technology
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Job Views:

116

Zip Code:

98101

Posted:

09.09.2014
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Job Description:

Greetings from EApps Tech LLC…!!!
                   
My name is Shekar we have a job opportunity for you as a CRM Training and Support Specialist with one of our client based at Seattle, WA . Please find the job description below, if you are available and interested, please send us your word copy of your resume with following details to Shekar@eappstech.com Or please call me on 919-521-4343 to discuss more about this position.
                            
Job Title: CRM Training and Support Specialist
Location: Seattle, WA
Duration: 6+ months
 
Job Description:
 
Skills:
  • This role requires strong communication and organization skills and the ability to juggle changing and competing priorities.
  • As a member of the CRMT this role will be responsible for the support and some training of the Client Relationship Management (CRM) tools.
  • Spectra, the CRM used by the Global Institutional and Retail teams and SalesPage Enterprise, the CRM used by the US Retail teams.
The key responsibilities are as follows:-
  • Provide support for Spectra and SalesPage, and other related applications as well.
  • Manage, assign, close tickets created by user requests in the ticket tracking tool (Service Manager
  • Draft communications to users regarding application enhancements, maintenance windows and outages.-
  • Respond to inquiries from across Client Business and other SalesPage and Spectra users. Examples include: how specific applications are used, business processes around these applications, address potential issues and enhancement requests. -Assist with request tracking.-Enhancement and rollout implementation and coordination. -Other project based work.
Thanks and Regards,
Shekar| Resource Analyst| EApps Tech LLC | 4208 Six Forks Road Suite 1000 Raleigh NC 27609 | Ph: +1 919-521-4343 (D) | Fax: +1 919-825-4801|USA I UK I INDIA I AUSTRALIA | Email: shekar@eappstech.com| Visit us: www.eappstech.com | https://www.facebook.com/eappstech


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