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EApps Tech LLC

4208 Six Forks Road, Suite 1000
Raleigh, NC, United States

Phone: 919-645-5790
Web Site: www.eappstech.com

Company Profile

Senior IT Analyst / Systems Administrator


Job ID:



Richmond, VA, United States 


Engineering, Other


per year

Job Views:


Zip Code:


Employment Type:

Full time



Job Description:

Job Title: Senior IT Analyst / Systems Administrator 
Location: Richmond, VA.
Duration: Full Time
Start date: ASAP
Job Description:
Key Responsibilities/Accountabilities:
  • Required understanding and working experience with PMG Service Catalogue and CA Service Desk Manager or any related ticketing / catalog products.
  • Own the development requirements and should be able to build forms, workflows and customizations or adaptations on the products.
  • Performs complete analysis of requests, documents business specifications, and develops work estimates and timeline.
  • Accountable for evaluating and reporting on submitted change requests and their impact on the overall project/business/application.
  • Coordinates business area resources for validation and participates in testing verification.
  • May attend or facilitate work request meetings between IT and the business area to ensure priorities are managed effectively.
  • Day-to-day activity to monitor the queue and ensure troubleshooting steps are performed as needed.
  • Production support responsibilities may require overtime which may include weekend or off hours.
  • Ongoing updates and maintenance of the end user services Infrastructure tools.
Desired/Preferred Qualifications
  • BS/MS Degree or equivalent experience.
  • ITIL Certified (preferred)
  • 5+ years’ experience in Information Technology as an application / systems administrator or developer.
  • Working knowledge on CA Service Desk Manager, PMG Workflow or related ITSM products (MUST).
  • Ability to design web forms using PMG Catalog and backend Workflow process to tie then to CA Service Desk ticketing system or any related experience (MUST)
  • Working experience with SQL or any database related products. (MUST)
  • Ability to analyze complex situations, learns quickly, and synthesizes corresponding solutions, options and action plans. (MUST)
  • Experience with Helpdesk ticketing system and Service Catalog Suite or similar products. (Preferred)
  • Understanding on Web Forms, HTML, XML or related language experience.
  • Solid working knowledge of systems design process (SDLC), methodology, business process flow.
  • Demonstrates strong analytical abilities and a well-rounded perspective of the client systems and the corporate environment.
  • Demonstrated professional oral and written communications skills, including the ability to prepare technical documents that present information clearly, concisely, and in an easily understood format.
  • Report generation using Xtraction. (Reporting Tool)

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