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2141 Rosecrans Avenue Suite 3100
El Segundo, CA, United States

Web Site: www.accenture.com

Company Profile

Mortgage Loan Processor +


Job ID:



Charlotte, NC, United States 



Job Views:


Employment Type:

Full time, Part time, Contract to Hire - W2, Contract - W2



Job Description:

This is your invitation to join an organization offering greater opportunity, greater challenge and greater satisfaction. Accenture Credit Services BPO is a dedicated team of people who provide end-to-end mortgage processing capabilities to our clients through long-term partnerships. We not only maintain this key business function for our clients, we constantly seek to improve them to help our clients move ahead of the competition. 

As part of our Accenture Credit Services Team, you can expect to: 
  • Receive ongoing training to build and extend professional, technical and management skills
  • Work with highly talented people in a creative and collaborative environment
  • Learn from our supportive, approachable leaders who are the best in the business
  • Incorporate skills to deliver high quality solutions for our clients
  • Enjoy a defined career path that recognizes Top Performers
  • Receive a competitive Accenture Total Rewards benefits package
These opportunities are for recently laid off Bank of America associates to work on a project with Accenture Credit Services doing work for Bank of America 

The Mortgage Loan Processor processes transactions for relevant business processes in various systems and tracking tools. He/she demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities. He/she solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems. 

Profile/Role Description: 
  • Review loan file to verify procedures per guidelines.
  • Makes intro call to verify loan details and requests additional documentation if necessary.
  • Reviews all documents retrieved against those requested, analyzes for accuracy and/or errors.
  • Making right party contact within allocated timeframe and setting customer expectation for document delivery date.
  • Manage pipeline of loans within required performance standards within closing and rate lock expiration time frame.
  • Guarantee on time closing by completing all required pre-closing steps; preparing file for closer within required performance standards.
  • Obtain and review customer documents, and clear conditions commensurate with authority level.
  • Ensure integrity of all data and process inputs. Order necessary documents and follow-up with vendors/third parties to obtain in timely manner.
  • Submit loans to underwriting for conditional review and full approval upon receipt of appraisal, once all DU conditions have been met and validated.
  • Maintain monthly performance measurements: Timeliness, production goals, suspense, compliance/regulatory, and customer satisfaction.
  • Exceed customer expectations by providing highest level of customer service.
  • Successful candidate will be required to obtain first level credit signature authority (AUSI) within time frame as defined by management.
Basic Qualifications: 
  • Minimum of 2 years residential mortgage loan processing experience OR 12 months recent processing experience with the ACS client currently being staffed.
  • High school diploma 
Preferred Skills: 
  • Minimum of 2 years residential front end mortgage loan processing experience 
  • Knowledge of Federal and State Regulatory Requirements 
Professional Skills Requirements: 
  • Requires organizational and time management skills to balance workload and meet deadlines.
  • Ability to prioritize complex diversified responsibilities and multi task in a fast paced environment.
  • Excellent customer service and communication skills.
  • Must be willing to assist teammates and build strong relationship with sales partners to achieve closing goals.
  • Computer skills: Microsoft Word, Outlook.
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

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