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Kelly Services, Inc.


United States

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Company Profile


Call Center Customer Service Rep II


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Job ID:

17984

Location:

Bowling Green, KY, United States 

Category:

Customer-Service

Salary:

$11.00 per hour
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Job Views:

30

Zip Code:

42101

Employment Type:

Contract - W2

Posted:

02.16.2017
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Key Skills:

Provide high quality customer service to customers via telephone

Job Description:

Job Responsibilities Include:
 
    Provide high quality customer service to customers via telephone.
    Resolve customer inquiries, billing disputes and correct payment errors.
    Provide customers with account information and manage account maintenance.
    Assist customers with accepting phone payments on accounts.
    Research customer problems, and assessing customer needs as needed.
    Manage in-office filing systems.
    Will receive 4 weeks of training. Calls will be monitored and you will be coached based on those monitors.
 
Job Requirements
 
    High School Diploma or equivalent
    Ability to quickly gain knowledge of all assigned products.
    Ability to solve problems rapidly.
    Good keyboard and PC skills using word processing and spreadsheet software.
    Call Center experience preferred.
    Professional telephone demeanor.
    Good verbal and written communication skills
    Ability to work accurately under time constraints
 


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