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Modis


United States

Phone:
Web Site: www.modis.com

Company Profile


Infrastructure Business Analyst


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Job ID:

1774

Location:

Dearborn, MI, United States 

Category:

Information-Technology, Other
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Job Views:

206

Employment Type:

Full time, Contract to Hire - W2, Contract - W2

Posted:

07.09.2014
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Job Description:

Modis has an exciting opportunity available for an Infrastructure Business Analyst! 

This Business Analyst will work on the design and transition of new or improved global ITSM Services and Processes. Including: requirements gathering, process modeling, design specifications, testing, and user training. They will also support administrative activities associated with SharePoint and documentation management. 

Skills and Experience Required:
  • Microsoft Visio skills
  • Microsoft Visio skills
Skills and Experience Preferred:
  • Cisco
  • RequestCenter
  • BMC Remedy ServiceDesk
Skills:
  • Must have excellent verbal and written communication skills to work effectively within a global team (Europe, North America, Asia Pacific, South America)
  • Must have excellent interpersonal skills; with the ability to maintain a positive and open working relationship with team members and SMEs
  • Must have the ability to support a flexible schedule while working with global team members and SMEs
  • Must have excellent organizational skills required to manage multiple tasks
  • Experience with documentation management and billing applications are a bonus, or must have the ability to learn and come quickly up to speed learning these tools
Experience:
  • 3+ years IT experience including Associate Business Analyst
  • Must have business analysis and process methodology experience in a corporate environment
  • Functional experience in IT Infrastructure preferred
  • Works on medium to large multiple global service and process projects as lead Business Analyst and supports other Associate Business Analysts
Education Required:
  • Bachelor’s degree in Computer Science, Information Systems, or equivalent
  • ITIL Version 3 Foundation Level Certification or practical experience with ITIL based
  • Request Fulfillment and Incident Management processes preferred
PLEASE NO THIRD PARTY APPLICATIONS 


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