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Edgesphere Inc

155 Windover road, Suite 4
Memphis, TN, United States

Phone: 901-888-4093
Web Site: http://www.edgesphereinc.com/index.php

Company Profile

Saas Application Support Admin


Job ID:



San Francisco, CA, United States 



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Job Description:


Implement, Administer, Upgrade and provide support for SaaS applications like Netsuite (Primary), Coupa, Ultipro 
Provide post go-live operational support for existing NetSuite and Coupa instances across Accounting, FP&A, and Procurement teams 
Monitor and manage system integrations with Netsuite, Ultipro, Concur, payment systems (ACH), and Coupa 
Create, modify and configure Netsuite fields, forms, and workflows 
Work with associates to learn current processes and analyze for improvement 
Set up and configure Authentication and Authorization using OAUTH, SAML2.0 
Manage user access and roles 
Perform Netsuite and Coupa upgrades and deployments. Coordinate testing and upgrade schedules. 
Create and Maintain automation for regular Netsuite and Coupa tasks especially around tasks involving workflow and notification 
Provide continuous monitoring of existing Netsuite, Coupa, Ultipro and other SaaS implementations 
Assist the project teams in the Implementation of other SaaS based implementations like Ultipro, Workday 
Gather and Report on SaaS system availability and performance metrics for Business Reviews 
Maintain and enhance existing process and config documentation of SaaS implementations. 
Help train new team members 


Thorough understanding of NetSuite, Coupa or similar accounting ERP system best practices 
Understanding of basic business process in the finance accounting, FP&A, HR, Procurement areas 
Knowledge of Application Architecture, SSO, SAML/OAUTH 
Strong Scripting skills with Netsuite Suitescript and Suitetalk 
Proven communication skills and proficiency in English language 
Formal certification in Netsuite and/or Coupa is a plus 
Familiarity with IT Incident Management, Change Management, User Access Management processes and tools 
Ability to quickly learn and support other SaaS applications supporting G&A processes.

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