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Kelly Services, Inc.


United States

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Switchboard Operator I


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Job ID:

16841

Location:

Mason, OH, United States 

Category:

Customer-Service

Salary:

$13.75 per hour
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Job Views:

114

Zip Code:

45040

Employment Type:

Contract - W2

Posted:

09.22.2016
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Key Skills:

Top 3 Must-Haves: • Strong phone presence and etiquette. • Technically savvy. • Work well in hectic environment.

Job Description:

Kelly Services is currently seeking a Switchboard Operator I for one of our top Insurance clients in Mason, OH!
As a Switchboard Operator I placed with Kelly Services, you will responsible getting calls to the right place.  88-92% of the calls are HPA calls. Candidate needs to be technically savvy, have a strong phone presence and etiquette.  Must also have strong customer service skills.
 
SUMMARY:
  • Responsible for receiving calls on WellPoint's 1-800 telephone lines and responds to inquiries and requests for assistance.
  • MAJOR JOB DUTIES AND RESPONSIBILITIES (Primary duties may include, but are not limited to:)
  • Identifies problem, troubleshoots, and provides advice to assist callers.
  • Understands WellPoint structure and how the to direct the calls to the appropriate area.
EDUCATION/EXPERIENCE:
  • Requires a high school diploma, three or more years’ related experience, or any combination of education and experience, which would provide an equivalent background, or an equivalent combination of education and experience required.
  • Proficient analytical, communication and vocational skills required.
  • Requires basic keyboard proficiency and familiarity with basic PC office software.
Highlights:
  • $13.75 per hour pay rate
  • First shift hours (requires flexibility to work between 6a – 7p Monday through Friday and some weekends).


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