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Kelly Services, Inc.


United States

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Customer Service Representative


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Job ID:

16803

Location:

Bowling Green, KY, United States 

Category:

Customer-Service

Salary:

$11.00 per hour
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Job Views:

124

Zip Code:

42101

Employment Type:

Contract - W2

Posted:

09.16.2016
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Key Skills:

Customer Service Experience, Computer skills, word and data entry, Previous call center experience a plus

Job Description:

Duties:  Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed. Will receive 4 weeks of training. Calls will be monitored and you will be coached based on those monitors. It is a professional environment. There are strict attendance policies.
Qualifications: Excellent customer service and communication skills. Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly.  Good keyboard and PC skills using word processing and spreadsheet software. Call Center experience preferred.  Professional telephone demeanor
8AM-8PM - Shifts scheduled upon candidate flexibility


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