The Sr. Business Analyst / Functional Expert will be a liaison with the business, IT, operations and cross functional teams and will drive the requirements management team and the requirement gathering efforts. This position requires thorough domain knowledge of Life & Health insurance along with strong product knowledge and experience of working as a BSA with a Life and Health Insurance carrier. Experience working on transformation of legacy Insurance applications to modern Insurance platforms and working with large programs / initiatives is a must. Should be able to lead teams and manage the overall requirements gathering.
Job Duties & Responsibilities:
Leads the elicitation and documentation of Business, Functional/Technical and Non-functional requirements by conducting meetings, brainstorming sessions and/or workshops with various stake holders.
Drives the requirements, design, testing and implementation of operational and system enhancements to ensure production capabilities and system performance are both effective and efficient.
Uses in-depth knowledge of Life and Health domain to act as functional SME for project team
Assists with Data mapping and building conversion rules.
Assists with building and execution of test cases.
Makes recommendations for leveraging technology to introduce business process improvements, with a thorough understanding of business and technical problems and solutions as they relate to operational needs.
Communicate business directives, goals and needs to the technical team and serve as the client interface for managing user expectations and achieving client satisfaction.
Prepares analysis and associated documentation for production support of systems and applications.
Exhibits strong business knowledge and builds strong customer relationships.
Identifies and documents all assumptions / dependencies / risks and ensure that these are effectively managed with appropriate mitigation or contingency plans.
Contribute to the success of the team and its vision by encouraging open communication, innovation, teamwork and a high degree of professionalism.
Qualifications & Experience:
Must Have: Strong knowledge of Canadian Life & Health and/or Universal Life Insurance
Must Have: 10 plus years of experience as BSA in a similar environment.
Must Have: Demonstrated experience in leading requirements elicitation & documentation
Demonstrated experience in test case and use case building and data mapping.
Experience in Business transformation.
Strong understanding of project life cycle (SDLC / PMLC) phases, activities and methodologies.
Knowledge of Change Management process.
Post-secondary education in a relevant discipline
Excellent written and verbal communication skills.
Experience working with global delivery model.
Strong problem solving and analytical skills
Effective interviewing, influencing, facilitation, negotiation and presentation skills.