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Kelly Services, Inc.


United States

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Agency Service Representatives


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Job ID:

16605

Location:

Louisville, KY, United States 

Category:

Customer-Service

Salary:

$15.00 per hour
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Job Views:

136

Zip Code:

40223

Employment Type:

Contract - W2

Posted:

08.26.2016
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Key Skills:

Customer Service experience, call center

Job Description:

Kelly Services has multiple openings for Agency Service Representatives with their client, a leading Health Insurance Provider at their location in Louisville, KY.

Pay rate: $15/hr

Must have a MINIMUM of 1 year of SOLID Customer Service experience within a CALL CENTER. Must be proficient with Data Entry/Typing Skill and have excellent grammar. 

MAJOR JOB DUTIES AND RESPONSIBILITIES:

  • You  will be speaking with our brokers that sell insurance policies out in the field.

·       This is for Medicare members only, 65+ years old.

·       Call center, answering phones, they will also be running a shared mailbox and reply to our brokers.

·       You will have ad hoc projects, outbound calling to follow up if the brokers are missing any information.  

·       You will be toggling through 42 systems throughout the day every day.

·       Must be organized, have good computer skills, be able to multi-task, adjust to change easily, quick learners, dependable and be able to go with the flow.

·       Must have strong communication skills, comprehensive, go above and beyond, investigative skills, never shy away from a question.

·       Attendance is very important and no time off is permitted during the contract term.

·       Analyzes problems and provides information/solutions.

  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Researches and analyzes data to address operational challenges and customer service issues.

EDUCATION/EXPERIENCE: High school diploma and one year of related customer service experience or an equivalent combination of education and experience required. Previous health insurance industry experience preferred.

SKILLS: Advanced oral, written and interpersonal communication skills required. Advanced organizational, problem-solving and PC skills required. Advanced benefits, claims processing or membership knowledge preferred.. 



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