Currently seeking a Customer Service Representative (Concierge) in El Dorado Hills, CA. This is contract opportunity with a possible extension.
- Responds to and resolves customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
- Provide “Concierge” service to large group clients by resolving member issues.
- Ability to troubleshoot, research issues and problem solve within tools provided.
- Be liaison between members/providers/insurer to resolve member issues.
- Handle and resolve complex member issues.
- Must have customer service and/or call center experience
- Must be available work on any day of the week including weekends
- Health and/or medical experience a plus
- HS Diploma required, some college preferred
- Strong Customer Service skills required