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Kelly Services, Inc.


United States

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Customer Service Representative (Concierge)


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Job ID:

16604

Location:

El Dorado Hills, CA, United States 

Category:

Customer-Service

Salary:

$15.00 per hour
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Job Views:

91

Zip Code:

95762

Employment Type:

Contract - W2

Posted:

08.26.2016
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Key Skills:

Customer Service,

Job Description:

Currently seeking a Customer Service Representative (Concierge) in  El Dorado Hills, CA. This is contract opportunity with a possible extension.

 

Position Descriptions:

  • Responds to and resolves customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
  • Provide “Concierge” service to large group clients by resolving member issues.
  • Ability to troubleshoot, research issues and problem solve within tools provided.
  • Be liaison between members/providers/insurer to resolve member issues.
  • Handle and resolve complex member issues.

 

Job Requirements:

  • Must have customer service and/or call center experience
  • Must be available work on any day of the week including weekends
  • Health and/or medical experience a plus
  • HS Diploma required, some college preferred
  • Strong Customer Service skills required


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