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Kelly Services, Inc.

United States

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Customer Support Representative


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Austin, TX, United States 




$16.00 per hour

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Employment Type:

Contract - W2



Key Skills:

Customer Service, SAP, Filemaker, Excel

Job Description:

Customer Support Representative 
Kelly Services is currently recruiting for a full-time Customer Support Representative for our client, one of the world’s leading Hardware and Software companies, at its location in Austin, Texas. This assignment tentatively starts in August 2016 and pays $16.00 per hour.

Duties and Responsibilities:
•    Support includes, but is not limited to, data entry, internal order status inquiries, problem solving, billing inquiries and resolution, returns and exchanges, contract management, backlog management, process documentation, and email support
•    Communicate information accurately and provide daily management of post-sales issues and activities
•    Interact directly with business teams and works cross-functionally with internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle
•    Responsible for all order management transactions, including all activities relating to management of the end-to-end order fulfillment process for both external and internally facing customers
•    The role entails a high level of interdepartmental interaction within the company

Skills and Qualifications:
•    Fluent with SAP, Filemaker, and Excel with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis
•    A flexible schedule to meet the needs of the business is a must
•    Previous customer service experience is highly desired 
•    High school diploma/equivalent required
•    Organizational skills and the ability to multi-task are essential
•    Ability to recognize pattern and root cause/sub-root cause analysis to provide feedback to management and improve processes 
•    Adaptive and flexible to changing technologies, processes, and environments

Term of Assignment:
•    Long-term, 12-month contract: Tentative Start Date is August 2016
•    Full-Time, 1st shift: Monday-Friday, 8:00am- 5:00pm

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