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Company Info

Artech Information Systems LLC

360 Mt. Kemble Avenue, Suite 2000
Morristown, NJ, United States

Phone: 973.967.3408
Web Site: www.artechinfo.com

Company Profile


Call Center Represntative


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Job ID:

16176

Location:

San Antonio, TX, United States 

Category:

Customer-Service

Salary:

$12.59 per week
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Job Views:

114

Zip Code:

78249

Employment Type:

Contract - W2

Posted:

07.14.2016
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Key Skills:

Call Center

Job Description:

  • The Customer Service Rep receives inbound calls from customers as initial point of contact to answer questions related to HR policies, practices or to resolve issues. 
  • He/she helps the customer by answering their inquiry, resolving their problem or routing their call to a caseworker for resolution. 
  • In addition, the CSR records and tracks the issue via the case management tool from initiation through resolution. 
  • The CSR solves problems largely by precedent with referral to detailed instructions/procedures. Experience in a fast paced customer service environment, experience using a telephone to handle customer requests, experience using a personal computer.
  • 6 months of Customer Service phone background, Available to answer calls 7.5 hours/day. Working knowledge of email, Internet Explorer, Excel and Word


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