This is Bhasha from APAR PeopleWorld
Please go through the below requirement and let me know your interest and availability. Please do send us your updated resume. Job Title:
Team Lead (BPO Process)Location:
6+ Months (Contract to Hire) Job Description:
In the role of Team Lead, you will be responsible for preparing the service quality plan, manage the team, ensure process compliances, resolution of escalations, Knowledge Management Compliances with the objective to sustain delivery predictability and meet client and internal commitments on a continuous basis for the specific processes under purview within the guidelines, policies and norms of Client.
In this role you will be responsible for transition coordination, resource planning and training, performance management of the team, Service level agreement and process compliance, knowledge management, process reengineering, resource optimization and overall governance of the team.QualificationsBasic
- High School Diploma or GED Equivalent
- At least 4 years of experience in BPO sector working on data or voice processing
The major job responsibilities would include
- At least 4 year of experience in handling BPO processes.
- Knowledge of client business domain and working knowledge of engagement financials i.e. managing cost of operations, margins, revenues and productivity etc.
- At least 1 year of team handling experience in BPO processes.
- Communication Skills
- Analytical skills
- Advanced SharePoint
- SharePoint Designer
- Visual Basic for Microsoft Excel/Access
- Power Pivot/Power View
- Intermediate Program Management
Must have skills
- Client Management
- Team Management
- Operations Management
- Excellent knowledge on reporting (Excel, SQL) ability to create Macro’s
- Advanced SharePoint experience
- Basic experience in UAT, project management
Thanks & Regards,Mahaboob Bhasha
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