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Artech Information Systems

Morristown, NJ, United States

Phone: 9732954579
Web Site: www.artechinfo.com

Company Profile

Customer care Specialist


Job ID:



Austin, TX, United States 


Health-Care, Pharmaceutical, Customer-Service, Retail


per hour

Job Views:


Zip Code:


Employment Type:

Contract to Hire - W2, Contract - W2



Key Skills:

Calling, Customer Care Specialist, Calling, Inbound-Outbounding calling

Job Description:

Job Title: Customer Care Specialists
Location: Austin, TX 78727
Duration: 6 Months Contract to hire

Job Descriptions: -
  • MUST BE AVAILABLE 7AM - 7PM will have staggering shifts within that time.
  • Project will not accommodate special schedule requests
  • College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office
  • High school diploma, GED, or equivalent certification
  • Minimum 6 months of customer service or call center experience required
  • Minimum 1 year Microsoft Office
  • Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions.
  • Assists medical providers in problem resolution, as needed.
  • Responds to provider phone inquiries in a prompt, courteous and concise manner.
  • Documents all provider encounters in clear and concise logs.
  • Transfers providers to other Call Center units as needed.
  • Meets individual performance standards.
  • Performs other duties as may be assigned by management.
Gaurav Uniyal
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.295.4579 , Fax: 973.998.2599
Email: Gaurav.Uniyal@artechinfo.com | Website: www.artechinfo.com

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