Job Title : Specialist(Optimal IDM&IAM)
Location : Raleigh, NC
Duration : 12 Months
This position is needed to integrate the Optimal IDM solution for the 3C project. Also, the candidate is responsible for the administration, support, stability, and security of enterprise systems, servers, and networks.
This position is responsible for advanced level response and support for users of Client computing and network services. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position is responsible for implementing and managing the Enterprise Optimal IDM Virtual Directory service, a partner service to the Identity and Access Management service for Client in a service owner & subject matter expert (SME) capacity. This position also involves supporting core platforms such as Tier 1 business applications.
Required Skill/ Desired Amount of Experience:
Excellent verbal and written communication skills. - Required - 5 Years
Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013 - Highly desired - 5 Years
Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts - Highly desired - 5 Years
Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers -Required - 5 Years
Excellent customer service and teamwork skills - Required - 5 Years
Willingness and ability to work overtime as needed - Required - 5 Years
Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution for software - Required - 5 Years
Ability to coordinate long-term project planning for large research/development projects. Knowledge of technical specialties to make large changes. - Required - 5 Years
Ability to determine applicability in controversial or precedent setting situations - Required - 5 Years
Experience implementing and managing an Enterprise Optimal IDM Virtual Directory service in an SME capacity. - Required - 3 Years