Role: Jr. Business Analyst with Business objects experience
Location: La Vergne, TN
Phone followed by a Skype Interview
$35/hr. C2C AI
Business Intelligence is responsible for applying business process knowledge and data analytics to develop, recommend and communicate timely, accurate, relevant, and actionable insights to support business decisions and objectives.
-Uses knowledge of business and data to discover and/or anticipate problems or opportunities where data can be leveraged to address the need.
-Asks probing questions to translate business needs in order to build and design reporting solutions (metric management, dashboards, enterprise performance management).
-Applies data visualization, descriptive and summary statistical techniques for discovery and timely insights (data exploration, ad-hoc queries, and analysis).
-Interprets results of analyses, identifies trends and issues (forecasting), and develops alternatives to support business objectives.
-Applies data aggregation, descriptive analysis and data presentation techniques and tools to communicate complex findings and recommendations to influence others to take action.
-Demonstrates ability to clearly and concisely communicate complex information to a variety of audiences and mediums.
-(60%) Solves 3PL client and customer information problems and requirements by analyzing requirements; designing and implementing solutions.
o Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
o Designs and develops new data extract programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications; writing and testing programs.
o Designs and develops new reports by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications; writing and testing reports.
o Improves systems by studying current practices; designing modifications.
o Recommends controls by identifying problems; writing improved procedures.
o Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
o Maintains system protocols by writing and updating procedures.
o Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
o Maintains user confidence and protects operations by keeping information confidential.
o Prepares technical reports by collecting, analyzing, and summarizing information and trends.
o Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
o Contributes to team effort by accomplishing related results as needed.
-(40%) Resolves 3PL client and customer technical problems and responding to questions in accordance to service level objectives, processes and procedures. Serves as liaison between customer/client and IT to resolve business issues related to technologies.
o Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
o Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
o Collaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
o Respond to calls and emails from clients, customers, and internal staff in a reasonable time.
o Monitor designated support queues as assigned.
o Resolve incidents or service requests as assigned using the appropriate processes including incident management, problem management, change management and request fulfillment processes in line with team objectives.
o Document work on assigned incidents and tasks.
o Effectively communicate status on assigned incidents to clients, customers, and internal staff.
o Develop best practices and tools for service management.
What is expected of you and others at this level
-Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
-May contribute to the development of policies and procedures
-Works on complex projects of large scope
-Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
-Completes work independently receives general guidance on new projects
-Work reviewed for purpose of meeting objectives
-May act as a mentor to less experienced colleagues
-Bachelor’s Degree in related field, or equivalent work experience
-4+ years of experience in related field preferred
-Experience with data query, visualization, dashboard and/or scorecard tools required